TL9000 Measurement Handbook.

AcknowledgementsAntec Rob Lindner Bob Lichkay Bill Taylor Astec Advanced Power Systems Andre Lapointe AT&T Kathy Parker Michael Server Bell Canada Jean-Normand Drouin Jean-Pierre Quoibion BellSouth Telecommunications Tex Prater Joel Sullivan British Telecommunications Steve Dickens Charles Industries Angelo DiMonte Victor Potent Chatsworth Products Edward Gaicki CommWorks Laura Coplon Jim Oates David Stahl Comverse Network Systems Bruce Rozett Elizabeth Tracy Corning Steve Cooper Len Young Entela Ralph Stowe Ericsson Victor Sandoval Excel Partnership Steve Obolewicz Dave SanicolaFlextronics Johnny Hancock Fujitsu Doug McCullough Hekimian Laboratories Robin Williams Liebert Corporation Larry Ables Tom Baldrick Dale Carpenter David Giannamore Lucent Technologies Ruth A. Harman Sandford Liebesman John Wronka John Walz Marconi Bret Barclay Don Denk Mary Hattrick Beverly McClain Harold Morrison Jennifer Vidos Motorola Mary Demmert Tama McBride Jim Osman NEC America David Barski Nokia Karen Rawson Doug Hall Nortel Networks Robert Oakley Richard Pierrie Paceon Jim Shields QUALCOMM Grace Weaver Qwest Don Wilford Jerry KeintzSBC Ed Franck Jim Lankford Judy Przekop Steve Stroup Rick Werth Siemens ICN Pat Muirragui Tom West Sorrento Networks Richard Lycette Sprint Tim Dinneen Sumitomo Electric Lightwave Gary Bishop Jeffrey Rose Symmetricom Donna Schilling Jack Riskey Telcordia Technologies Bob Brigham Debbie Hearn John Russell Leslie Wolfe TeleCentric Jack Pompeo Tellabs Operations Matt Lindsay Telmar Network Technology Jerry Constance Gary McMullin The University of Texas at Dallas Richard Morrow Tyco Electronics Greg Blount Verizon Communications Alan Beaudry Brendan Pelan Worldcom Robert Paschke John RosenowSupply Chain Work GroupLeaders: Contributors: Acterna Andrzej Kozak ADC Jerry Lefever Soundar Rajan Chair Vice-Chair David Briggs Greg Lilly Agilent Technologies Brent Wahl Alcatel Phil Dudley KARLEE Nortel Networks Artesyn Technologies Scott Ireland Michael Sullivan AT&T Mike ServerTL 9000 Quality Management System Measurements Handbook 3.0 ix