TL9000 Measurement Handbook.

AcknowledgementsSBC Gene Hutchison Stephen Stroup Telkom South Africa Mike DonaldTellabs Operations Mari Silvenius Telmar Network Technology Gary McMullinThe University of Texas at Dallas Tom WitheyGovernance Work GroupLeaders: Co-Chair Co-Chair Jim McDonnell Len Young SBC CorningContributors: Alcatel Ron Luttrull Corning Len YoungECI Telecom Misha Ptak Motorola Greg Feldman Nortel Networks Jeff HarpeSBC Jim McDonnell Tellabs Operations Joe TaylorMarketing and Communications (Marcom) Work GroupLeaders: Chair Vice-Chair Jack Pompeo Ashok Dandekar TeleCentric FujitsuContributors: ADC Telecommunications Jerry Lefever Randy Pezon ADTRAN Randal Whorton Alcatel Dave Aitken Ron LuttrullComplas Ronald Basque Corning Joel Reece Fujitsu Ashok Dandekar Marconi Donna ReinschPerry Johnson Registrars Nicole Martin QUASAR Doug Luciani Tellabs Operations Joe Taylor TeleCentric Jack Pompeo American Society for Quality Jeff WeitzerRequirements Work GroupLeaders: Chair Vice-Chair(2000) Vice-Chair(1999) Secretary Time Keeper SME(2000) SME(1999) Brendan Pelan Debbie Hearn Matt Lindsay Tama McBride Jeffery Rose Richard Morrow Bob Brigham Verizon Telcordia Tellabs Operations, Inc. Motorola Sumitomo Electric Lightwave The University of Texas at Dallas TelcordiaContributors: 3M Telecom Systems Thierno Diallo ADTRAN Charles O'DonnellAdvanced Fibre Communications Mark Hodges Rhonda SatorAlcatel Chandan Banerjee Ian Mackie Mark Moore Mike Rippe Tom YoheTL 9000 Quality Management System Measurements Handbook 3.0 viii