TL9000 Measurement Handbook.

AcknowledgementsAcknowledgementsThe strength of the QuEST Forum is the outstanding capabilities and commitment of the members who represent their respective organizations at the QuEST Forum and Work Group Meetings. This exceptional talent produced the first TL 9000 Quality Management System Measurements Handbook in record time and now has completed this major update in less than one year. Individuals whose companies were customers, suppliers, and competitors accomplished the update of the Requirements handbook through extraordinary teamwork. This outstanding accomplishment was facilitated in partnership with the American Society of Quality (ASQ) and The University of Texas at Dallas (UTD). Special thanks for their constant support and encouragement during the last three years of our development to Dr. Bill Osborne, Dean and Dr. Douglas E. Harris, Associate Dean, Erik Jonsson School of Engineering and Computer Science and to Paul Borawski, ASQ Executive Director and Brian LeHouillier, ASQ Director, Programs & Operations. Personally, and for the entire QuEST Forum, I would like to thank the following QuEST Forum individuals and companies of the Measurements and Oversight work groups for their direct contributions to this update of the TL 9000 Quality Management System Measurements Handbook.Jack Pompeo QuEST Forum Project DirectorMeasurements Work GroupLeaders: Chair Vice-Chair Secretary Time Keeper SME Rick Werth Matt Lindsay John Walz Jeffery Rose Richard Morrow SBC Tellabs Operations Lucent Technologies Sumitomo Electric Lightwave The University of Texas at DallasContributors: ADTRAN Charles O’Donnell Advanced Fibre Communications Mark Fischer Mark Hodges Rhonda SatorAlcatel Jim Ko Peter Loew June Miller Steven Quigley Tab Rabalao Tom YoheAntec Bob Lichkay Rob Lindner Astec Advanced Power Systems Roger Daunais Andre LapointeTL 9000 Quality Management System Measurements Handbook 3.0 v