TL9000 Measurement Handbook.

Section 1 - IntroductionSection 1IntroductionThe TL 9000 handbooks (the TL 9000 Quality Management System Requirements Handbook and the TL 9000 Quality Management System Measurements Handbook) are designed specifically for the telecommunications industry to document industry quality management system requirements and measurements. The TL 9000 Quality Management System Requirements Handbook establishes a common set of quality management system requirements for suppliers of telecommunications products: hardware, software, and services. The requirements built on existing industry standards, including ISO 9001. The TL 9000 Quality Management System Measurements Handbook defines a minimum set of performance measurements. The measurements are selected to guide progress and evaluate results of quality management system implementation.1.1 GoalsThe goals of TL 9000 are to: Foster quality management systems that effectively and efficiently protect the integrity and use of telecommunications products: hardware, software, and services, Establish and maintain a common set of quality management system requirements, Reduce the number of telecommunications quality management system standards, Define effective cost and performance-based measurements to guide progress and evaluate results of quality management system implementation, Drive continual improvement, Enhance customer-supplier relationships, and Leverage industry conformity assessment processes. 1.2 PurposeThe purpose of TL 9000 is to define the telecommunication quality management system requirements for the design, development, production, delivery, installation, and maintenance of products: hardware, software, and services. Included in TL 9000 includes performance-based measurements that quantify reliability and quality performance of these products. Long-term goals include both cost- and performance-based measurements. Suppliers of telecommunication products, their customers, service providers, and the end subscriber benefit from the implementation of TL 9000. Expected benefits are: Continual improvement of service to subscribers, Enhanced relationships between the organization and its customers, Standardization of quality management system requirements,1.3 Benefits of ImplementationTL 9000 Quality Management System Measurements Handbook 3.0 1-1