TL9000 Measurement Handbook.

AcknowledgementsAT&T Kathy Parker Michael Server Bell Canada Jean-Normand Drouin BellSouth Telecommunications Ed Ballington Mort Burnett Tex Prater Boston Communications Group Tareq Rahman British Telecommunications Steve Dickens Celestica Corporation Paul Pettinger Charles Industries Angelo DiMonte Victor Potent CommWorks James Oates Comverse Network Systems Bruce Rozett Elizabeth Tracy Corning Kevin Calhoun Steve Cooper CTDI Jim McCormick Ericsson Victor Sandoval Excel Partnership Steve Obolewicz Dave Sanicola Flextronics Johnny Hancock Fujitsu Tom Garrison Hummingbird Mary HarmerJapan Quality Assurance Organization - JQA Katsuhiko Haruta KARLEE David Briggs John Jennings Liebert Corporation Larry Ables Tom Baldrick Dale Carpenter Dave Giannamore Lucent Technologies David Bisone Ari Jain Art Morrical John Walz John Wronka Manly-Williams Linda Cue John Manly Marconi Bret Barclay Don Denk Beverly McClain Jennifer Vidos Motorola James Fritsch Tama McBride Jim Osman Network Access Solutions Laurence Rudolph Newbridge Networks Bob Cicelski Nokia Doug Hall Karen Rawson Nortel Networks Jim Dumouchelle Paceon Jim ShieldsQwest Jerry Keintz Don Wilford SBC Jim Lankford Vuong Phi Scott Suko Rick Werth Siemens ICN Ken Koffman Mark Young Sumitomo Electric Lightwave Jeffrey Rose Symmetricom Jack Riskey Tekelec Angela Hall Michael Willis Telamon William McLinn Telcordia Technologies Debbie Hearn Tellabs Operations Duke Dahmen Denise Echols Matt Lindsay Telmar Network Technology Jerry Constance The University of Texas at Dallas Richard Morrow Unisys Richard Geesaman Verizon Communications Galen Aycock Alan Beaudry Brendan Pelan Ron Resh WorldCom Robert Paschke Xerox Corporation Brian FannonOversight Work GroupLeaders: Chair Vice-Chair Secretary Joe Taylor Ron Basque Kim Hauswirth Tellabs Operations Complas American Society for QualityContributors: ADC Telecommunications Randy PezonADTRAN Randal WhortonAlcatel Dave Aiken Ron LuttrullTL 9000 Quality Management System Measurements Handbook 3.0 vi