TL9000 Measurement Handbook.

Section 2 – Structure2.3 Data Flow and Usage of MeasurementsFigure 2.3-1 illustrates the data flow and usage of TL 9000 Quality Management System Measurements as described in this handbook.CustomerContinuous Improvement ProgramsSupplierM RS Reported TL 9000 DataMeasurements Repository System (MRS)QuEST Forum Web SiteIndustry StatisticsFigure 2.3-1 TL 9000 Measurement Data Flow and UsageThe use of measurements should be designed to meet the principles of the QuEST Forum, which are stated in subsection 3.3. Usage Approach - Figure 2.3-1 depicts an environment where improvement opportunities are identified by an organization and its customer through information exchanges and from TL 9000 trend data.a. Measurements may be used between an organization and its customer to setmutual targets to improve products. This helps build customer and organization relationships and establishes targets that best meet their needs.b. Some of the TL 9000 measurements may be used as improvementmeasures by individual organizations. These measurements receive careful review to ascertain that the measures are indeed comparable. Measurements are monitored by the Measurements Administrator to assure that aggregation across organizations into summary statistics is valid and meaningful. The summary statistics definitions will be revised as needed. The definition of these measurements includes the designation “compared data.”c. Other measurements include the designation “research data”. Researchdata shall not be used for comparison purposes. However, the Measurements Administrator will analyze the data to reveal possible industry trends. These analyses are reported only to the measurements work group for study to determine future uses.d. The product category performance is improved as each organizationcompares its results against the summary statistics and improves its performance.e. The QuEST Forum measurements database is not intended for use as amanagement tool to manage an organization supplying products, but as a data repository. Output from the database shall consist of statistical summary reports derived from the TL 9000 Measurements Repository System (MRS) for each measurement by product category.TL 9000 Quality Management System Measurements Handbook 3.0 2-2