TL9000 Measurement Handbook.

List of TablesTable 6.1-1 Table 6.1-2Table 6.1-3Table 6.1-4 Table 6.1-5 Table 6.1-6 Table 6.1-7 Table 6.1-8 Table 6.1-9 Table 6.1-10 Table 7.1-1 Table 7.1-2 Table 7.1-3 Table 7.1-4 Table 8.1.5-1 Table 8.1.5-2 Table 8.1.5-3 Table 8.1.5-4 Table 8.1.5-5 Table 8.1.5-6 Table 8.1.6-1 Table 8.1.6-2 Table 8.1.6-3 Table 8.1.6-4 Table 8.1.6-5 Table 8.1.6-6 Table 8.1.7-1 Table 8.1.7-2 Table 8.1.7-3 Table 8.1.7-4System Outage Measurement (SO) Measurement Identifiers and Formulas System Outage Measurements (SOE) RQMS Alternative Measurements End Office and/or Tandem Office, Wireless Products, and NGDLC Products System Outage Measurements (SOG) RQMS Alternative Measurements General Series TL 9000 SO Data Table RQMS Alternative SO Data Table (SOE) RQMS Alternative SO Data Table (SOG) Example 2 –SO Data Report for March 2001 Example 3 –SO Measurement Calculation for a Transport System Example 3 – Normalized SO Measurement Calculation for a Transport System Example 3 – Transport SO Data Report for March 2001 Return Rates (IRR, YRR, LTR, and NYR) Measurement Identifiers and Formulas TL 9000 RR Data Table Example Returns Example 2 – Return Rate Data Table Release Application Aborts (RAA) Measurement Identifiers and Formulas Release Application Aborts (RAQ) RQMS Alternative Measurements TL 9000 RAA Data Table RQMS Alternative RAA Data Table (RAQ) Example 1 – RAA Source Data and Measurement Calculation Example 1 – RAA TL 9000 Data Report Patch Quality (CPQ and FPQ) Measurement Identifiers and Formulas Patch Quality (DCP and DFP) RQMS Alternative Measurements TL 9000 CPQ or FPQ Data Table RQMS Alternative CPQ or FPQ Data Table (DCP or DFP) Example 1 – CPQ Source Data and Measurement Calculation Example 1 – CQP Data Report Software Update Quality (SWU) Measurement Identifiers and Formulas Software Update Quality (DSU) RQMS Alternative Measurements TL 9000 SWU Data Table RQMS Alternative SWU Data Table (DSU)6-46-56-5 6-8 6-9 6-9 6-12 6-12 6-13 6-13 7-5 7-5 7-7 7-12 8-5 8-6 8-6 8-7 8-8 8-9 8-12 8-13 8-13 8-14 8-15 8-16 8-19 8-19 8-20 8-20TL 9000 Quality Management System Measurements Handbook 3.0 xiv