TL9000 Measurement Handbook.

Section 3 – Measurements Processing, Usage and ResponsibilitiesSection 3Measurements Processing, Usage and ResponsibilitiesIn order to fully meet the requirements of this handbook and the companion TL 9000 Quality Management System Requirements Handbook, the measurements requirement defined here shall be used by the organization:3.1 Requirements for Measurements Usagea. Internally as a part of their continual improvement programs andmanagement reports,b. As appropriate, in customer-organization exchanges and continualimprovement programs, andc. When reporting to the Measurements Administrator, where indicated.TL 9000 registration requires the fulfillment of the TL 9000 Quality Management System Requirements and the reporting of the TL 9000 Quality Management System Measurements data specific to that TL 9000 registration to the Measurements Administrator. The following principles for processing the measurements are meant to foster an environment where customers and organizations can work together to drive continual improvement:3.2 Principles of Measurements Processinga. All applicable measurements for a product category as defined in theMeasurement Applicability Table (Normalized Units), Appendix A, Table A-2 shall be reported.b. Valid reasons for the exclusion of specific measurements from the scope ofregistration must be documented by the organization and available to the registrar (certification/registration body) and customer on request.c. Organizations shall provide TL 9000 measurement data to theMeasurements Administrator who will compile the data and calculate product category statistics, such as “Industry Mean”, “Standard Deviation”, “Median”, “Range”, “Number of Data Points”, and “Best in Industry” for each product category, as appropriate. Results and reports produced by the Measurements Administrator will not identify individual organizations.d. Customers who are members of the QuEST Forum shall provide thenecessary TL 9000 field performance data to the suppliers in order to calculate the specific measurements.e. A customer may request organizations that directly supply products toprovide the TL 9000 measurements specific to that customer. This information exchange occurs strictly between the organization and the customer per mutual agreement. The QuEST Forum Administrator and Measurements Administrator are not involved in any way.f. There will be no ranking of organizations by the QuEST Forum Administrator. g. The processing of measurements shall not compromise the proprietarynature of the data.TL 9000 Quality Management System Measurements Handbook 3.0 3-1