TL9000 Measurement Handbook.

CopyrightCopyright ã 2001 Quality Excellence for Suppliers of Telecommunications ForumFor further information, see the QuEST Forum Web page at: /TL 9000 is a registered trademark of the Quality for Excellence for Suppliers of Telecommunications Forum.Sections of this document contain copyrighted material from a variety of sources; these sources are identified in the Bibliography of this handbook.To the memory of Terry Blok Unisys Hank Malec 3ComApproved and Adopted by the QuEST Forum Effective March 31, 2001TL 9000 Quality Management System Measurements Handbook 3.0 ii