TL9000 Measurement Handbook.

List of TablesTable 8.1.7-5 Table 8.1.7-6 Table 9.1-1Table 9.1-2 Table 9.1-3 Table 9.1-4 Table 9.1-5 Table 9.1-6 Table 9.1-7 Table 9.1-8 Table 9.1-9 Table 9.1-10 Table A-1 Table A-2 Table A-3 Table A-4 Table A-5Example 1 – SWU Source Data and Measurement Calculation Example 1 – SWU Data Table Report for June 2000 Definitions of Defects, Service Volume and Units of Measure by Service Product Categories for Service Quality Measurements Service Quality (SQ) Measurement Identifiers and Formulas TL 9000 SQ Data Table SQ Data Sources Example 1 – Source Data for Installation SQ Example 1 – Data Report for Installation SQ Example 2 – Source Data for Repair SQ Example 3 – Source Data for Maintenance SQ Example 4 – Source Data for Customer Support Service SQ Example 5 – Source Data for Support Service SQ Product Category Definitions Measurement Applicability Table (Normalized Units) Transmission Standard Designations and Conversions Optical and Electrical Equivalency Measurements Summary Listing8-21 8-229-2 9-3 9-4 9-4 9-5 9-5 9-6 9-6 9-6 9-7 A-3 A-23 A-35 A-36 A-37TL 9000 Quality Management System Measurements Handbook 3.0 xv