业务流程优化报告(某顾问公司)

目录

第一章 现有业务流程说明.............................................................................................................5 1.1 组织结构................................................................................................................................5 1.2 概要业务流程图....................................................................................................................5 1.3 业务流程说明........................................................................................................................5 第二章 现有业务流程详细描述.....................................................................................................6 2.1 详细业务流程图....................................................................................................................6 2.2 流程数据说明........................................................................................................................7 2.2.1作业处理时间数据..........................................................................................................7 2.2.2功能分支概率数据..........................................................................................................7 2.2.3组织人员数据..................................................................................................................8 2.2.4工作时间数据..................................................................................................................8 2.2.5成本率..............................................................................................................................8 第三章 现有业务流程评估...........................................................................................................10 3.1 内部人员访谈信息..............................................................................................................10 3.2 ARIS模型仿真.....................................................................................................................10 3.2.1现业务流程极限工作量仿真........................................................................................10 3.2.2当前业务流程目标业务量仿真及分析........................................................................14 第四章 业务流程的调整与优化...................................................................................................18 4.1 业务流程调整与优化的指导原则......................................................................................18 4.2 业务流程优化的实施策略..................................................................................................18 4.3 业务流程优化建议..............................................................................................................18 第五章 调整后业务流程评估.......................................................................................................21 5.1 调整后详细业务流程图......................................................................................................21 5.2 流程数据说明......................................................................................................................22 5.2.1作业处理时间数据........................................................................................................22 5.2.2功能分支概率数据........................................................................................................22 5.2.3组织人员数据................................................................................................................23 5.2.4工作时间数据................................................................................................................23 5.2.5成本率............................................................................................................................23 5.3 ARIS仿真.............................................................................................................................23