酒店销售部术语

On change 正在清理

→ This refers to a room which is not clean and ready to sell.

说明该房间正进行打扫清理工作，完毕后立即可以出售。

Over 无房

→ If reservations are ―over,‖ more rooms have been reserved than are actually available. 如果预定已满，预定房数超过实际可用房间数时的状况。

PBX Telephone switchboard. 电话总机

Registration card (REG. CARD) 住房登记卡

→ That portion of the folio which when filled in by the guest provides all information necessary to complete check in.

客人在办理酒店入住手续时需要填上所有必要信息的卡片，登记卡是FOLIO系统的一个部份，在完成登记卡填写后，顾客才能入住酒店。

Re-rent 重租房

→ A room which is rented more than once In one day.

一天内出售次数超过一次的客房。

“Running the Bucket” 核查

→ A comparison of the room rack and the folios in the tray to make sure they agree.

审查实际入住客房状况和FOLIO系统记录房态是否吻合。

Skip 跑单（未结账）

→ A guest who does not pay all charges on his folio before his departure. A skip may be intentional or merely an oversight on the part of the guest.

客人在离店前未付清由FOLIO系统记载的所有应付费用。未结账情况可能是顾客故意所为，也可能仅仅是顾客的疏忽导致的。

Sleeper 闲置房

→ A room shown as occupied not actually occupied and not sold. Sleepers usually show up in running a bucket, room status or the Housekeeping Report won’t match that on the room board or in the tray. At this point, the housekeeper must re-check the room and notify the front to confirm the status.

在FOLIO房态系统中显示有顾客入住，但实际并未入住甚至并未售出的客房。一般在和房务部核查实际入住客房状况及FOLIO系统房态记录时，会出现闲置房。当这种情况出现，房务部工作人员需要立即再次核查该客房情况并通知前台确认该房房态。

Special Economy Room 特价房

→ A room with one double (or queen) bed or a room in a less desirable location has a lower rate than a standard room.

一些只有一张双人床或较小大床的房间，及一些位置略逊的客房可以以比标准房间价格稍低