酒店销售部术语

→ An oral or written statement by a supplier (a carrier，hotel， car rental company, etc.) That he has received and will honor a reservation.

由供应商（公司，酒店或者是汽车租赁公司等等）口头或书面承诺将遵守预定的行为。 → Oral confirmations have no legal worth; even written or telegraphed confirmations have specified or implied limitations.

口头承诺并不具备法律效力，即便是书面或者电传的确认也存在一定特殊情况和隐含的限制条件。

→ For example, a hotel is not obligated to honor a reservation if the guest arrives after 6:00pm unless late arrival Is specified. However, if the reservation is guaranteed, then that hotel is obligated to honor it.

比如预定条款中说明下午6：00以后房间预定将不被保留，那客人在下午6：00以后到达酒店，酒店将不必遵守预定房间承诺，但是如果是预付款预定，酒店就必须遵守预定承诺。

Connecting Rooms 连通房

→ Two or more rooms with private doors permitting access from one to the other without use of hotel corridor.

两间或两间以上的房间相互之间有连通门，客人可以不必通过酒店走廊而在该些房间内相互进出。

Continental Plan大陆房价

→ A hotel rate that includes bed and continental breakfast.

一种包括一房晚及一份大陆式早餐的酒店房价。

Day Rate 日房房价

→ A special rate for non-overnight use of a hotel room. Usually good only between 6:00am. and 5:00pm.

因为不在客房过夜而享受的一种酒店特惠房价，通常是指早上6：00到下午5：00间的时段内入住酒店客房。

Denial 拒绝客人

→ A guest has a reservation and we have no room left. In this case, we must make accommodations for the guest elsewhere:

当客人已经事先预定，但抵店时酒店却没有房间，酒店就必须为客人在别处订房： → 6:00pm—Suggest another hotel that has vacancies.

下午6点以后—建议客人到别处有空房的酒店入住

→ GTD Reservation—We must take care of charges for one night at another comparable hotel and pay for one long distance telephone call.

GTD预定—酒店需要免费为客人在相同等级的酒店订住一房晚，另还应为客人免费提供长途电话一个。

Deposit Reservation 押金式预定

→ A reservation for which the hotel has received cash payment for at least one night’s lodging in advance and is obligated to hold the room regardless of the guest’s arrival. Most commercial hotels do not feel obligated to refund deposits unless reservations are cancelled at least 48 hours in