酒店销售部术语

是指不考虑订房确认所需的因素而承诺确认一定数量房间（通常有明确标注日期）的行为。

Gross/Commissionable Rates 佣金房价

→ Rates for rooms that are booked by retail or wholesale travel agents for which the hotel agrees to pay the booking agent a booking commission (usually 10%).

由旅行社零售商或者批发商预定酒店客房，酒店按照协议以一定比率（通常10%）返还给对方佣金时的客房价格。

Group Rate 团队房价

→ Specific room rate for a group agreed upon by the hotel and group in advance (with a minimum number of rooms).

由酒店和团队事先达成协议（通常有团队定房基数限制），团队能在酒店入住时享受的特惠房价。

Guaranteed Payment Reservation 预付款预定

→ A hotel reservation secured by the guests agreement to pay for his room whether he uses it or not. Payment is usually guaranteed by a company, travel agent or tour wholesaler who has an established credit rating with the hotel.

客人同意无论是否实际入住都按规定交纳房费的客房预定形式。这类预定通常由在酒店存有担保金的公司，旅行社或旅游批发商来完成预付款。

High Risk Accounts 高风险客户

→ Those which are more likely than others to turn into a skip. These accounts should be watched closely. Report any unusual activity to the General Manager.

专指那些比其他客户更有可能跑单的客人，对该类客户应该注意其动向，任何异常情况都应及时向总经理汇报。

Hospitality 会客间

→ A hotel suite, parlor or studio engaged for the entertainment of those attending a convention or similar meeting.

酒店的套间，会客室或者专门房间，用来供参加会议或类似活动的客户休息娱乐使用。

Hotel package 酒店包价

→ A package offered by a hotel, sometimes consisting of no more than a room and breakfast, and other times, of transportation, room, meals, sports facilities and other components.

酒店提供的包价优惠，有时是指一房晚和一份早餐，有时是指酒店客房和交通，餐饮，住宿，体育设施和其他优惠的打包政策（包价）。

Housekeeping Report 房务报告

→ A daily report completed by the housekeeper of the status of every room in the hotel. There are Five categories of room status:

由房务部工作人员每日负责填写的一种酒店各客房的状态汇报，房态状况分为以下五个方面：

O–occupied (facilities used and baggage possible stayover)