酒店销售部术语

Porterage 行李运送服务

→ Baggage handling service. The client on a tour which includes porterage should not have to carry his luggage or pay the person who does.

运送行李的服务项目。如果顾客要求的酒店服务中已经包含了行李运送服务，顾客就可以享受免费的专人行李运送。

Pre-registration 预先入住登记

→ Room assignment and the filling out of registration Cards prior to a guest’s arrival. Often used for convention, meeting and tour guests.

是指在顾客抵店前已经为顾客办理了客房分配和入住卡填写手续，通常是为会议或旅游顾客提供该项服务。

Quad四人间

→ A room occupied by four persons.

能容纳四位顾客入住的客房。

Rack rate 门市价

→ The official charge as established and posted by a travel principal: not usually used by tour operators.

根据旅游法规制定并宣布的官方正式价格；通常不在旅游经销商的实际经营中使用。

Run of the House Rate 均价

→ A flat price at which a hotel agrees to offer any of its rooms to a group.

酒店和团队达成协议，酒店将以统一的价格向团队提供酒店任一房型的房间。

Sample 样板房

→ A display room for showing merchandise with or without sleeping facilities.

专门用来展示酒店客房产品的房间，可以包括寝具也可以不包括。

Service Charge 服务费

→ (1) A specified percentage of a hotel bill (usually somewhere between 10% to 20%) assessed against a guest; in return the guest presumably is relieved of the responsibility of tipping.

酒店消费账目表上列出的除实际消费金额之外另加的10%-20%的服务费用，客人可以在支付该服务费后免除支付小费。

→ (2) a fee charged to a client by a travel agent in addition to the commissions paid to him by his principals.

旅行社除收纳佣金外另向客人收取的额外服务费用。

Single单人间

→ Any facility or reservation to be used by one person.

房间和设备都专门用以单人入住的客房名称。

Shoulder Period 平季