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T- Travel agent C1-customer 1 (Telephone ringing)

T: Hello, villa rentals, can t help you?

C1: Oh, hello. I do hope so. You see my husband and I are looking for a holiday villa and we’ve

heard that you have some nice places in Italy, Iniscia.

T: Oh yes, madam. We’ve got several villas on offer in Iniscia. How many people would there

be in your party?

C1: Well, it’s just the family. You know, my husband and …the three children.

T: A party of five then, yes. And er…when would you want to be there?

C1: When? Erm… oh well, it would have to be in September.

T: In September. Uh-huh.and for how many weeks?

C1: For two actually, the first two in September.

T: The first two in September. Oh, well, we’ve only got one place free then, madam. Oh, but it’s

a very beautiful one, the villa Delmonti. C1: And it’s nice, is it?

T: Oh, it’s an absolute dream, madam. It’s set on a hilltop with a big garden and beautiful view

out over the sea towards Naples. C1: It sounds as if you’ve been there.

T: Yes, for a couple of days last October on an inspection tour. And I fell in love with it at first

sight. C1: Er, how many rooms has it got?

T: Well, on the ground floor there are two double bedrooms, both of them beautifully decorated,

a single bedroom and all three have their own bathroom and toilet facilities. Then still on the

ground floor there’s a large kitchen, a large dining room and a very big outside terrace. And

then upstairs it’s got a very large sitting-room with windows all around and a back garden

with a big swimming pool.

C1: Mm, it dose sound nice, yes. There is a maid or cleaner or something, is there?

T: Oh, yes, madam, six days a week.

C1: Oh, well, I dare say we can manage for the seventh. Em… what about distances? Is it far from

the town and all that? Do you think we’d need a car?

T: Actually we do normally advise people to hire a car.

C1: And how much would a smallish car cost?

T: Oh well for a …

C1: You know, for a metro or a Renault five or a ford fiesta, nothing grand.

T: Ah, for a fiesta, it would be about ￡80 a week.

C1: And for the house for those two weeks?

T: For the period of September 4th till the 17th inclusive, it would cost, mm, you’re five people,

let me see, um, ￡570 per person for the two weeks, including the return airfare.

C1: Mm, well, it would be worse. Yes well, I’d really like to see some photographs of this place or

something. Can you arrange that?

T: Oh, of course, madam. We’ve got a video of it, so any time you care to come in, you could

see it.

C1: Oh, right. I’ll be in this afternoon. Thank you for your help.

T: Don’t mention it, Madam. I’ll look forward to seeing you.

C1: Good-bye. T: Bye.

Conversation 2

T- Travel agent C2-customer 2

(Telephone ringing)