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11. — Hello, could I speak to Don, please?— __________A. Who are you? B. Who’s there?C. Who could I help? D. Who’s speaking?12. — May I help you, madam?— _________

A. Sorry, I have no idea.

B. Yes, I know what to say.

C. You’d better give me a hand.

D. Yes, I’d like 2 kilos of oranges.

13. — What about going for a walk?— _________

A. It’s good for you.

B. That’s all right.

C. So, do I.

D. Why not? A good idea.14. — I think the Internet is very helpful.— _________ A. Yes, so do I. B. It’s a very good idea.C. Neither do I. D. I’d rather go surfing on it.15. — Will you go on a picnic with us tomorrow?— ___________

A. Yes, but I’ll have English classes.

B. Sorry, I have an appointment with Dr. Brown.

C. I’m afraid I have no idea.

D. I won’t. It’s kind of you.

16. — Why don't you have dinner with me tonight?

— ____________

A. The reason is that I have to work over time tonight.

B. Sorry about that, but I have to go to a party.

C. Because I have an appointment.

D. I’d love to, but I have to finish my paper.

17. — I'm afraid I have spilled some coffee on the table cloth.

— ____________

A. Oh, don't worry about that.

B. You needn’t apologize.

C. I feel sorry for that.

D. Oh, you shouldn’t have done that.

18. — You seem to have a lot of work to do in your office. You’ve always been working overtime.

— ____________

A. You are right, but don’t you know the meaning of work?

B. Sorry, I don’t think so. I get overpaid for overwork, you know.

C. That’s right. All work and no play make Jack a dull boy.

D. That’s right, but the work is interesting. I don’t mind some extra hours at all.

19. — George, I would like to introduce a friend of mine, if I may: Albert Snow. Albert, this is George Smith.

— ____________

A. How have you been?

B. Pleased to meet you, George.

C. Mind if call you George?

D. The pleasure’s mine. 20. — Excuse me. I don’t want to interrupt you…