6-1

Sun ShineTeam members :Smile Season Christina Martha Julia

Project

profile Sun Shine company human resource management improvement project plan

6-2

Human resources to improve purpose: 1. Promotes staff work efficiency 2. The play staff strengths 3. Let employees happy to work 4. Improve the company's benefit

6-3

One-We have…

The company please professional hairdresser offer free services Each employee has 15 minutes during the working time to enjoy a haircut, massage process. Can give employees: unzipped Always change hair style and changing mood Enhance self-confidence 每个员工都有15分钟的时间在上 班期间享受理发、按摩的过程。 可以给员工： 解压 随时换发型&换心情 增强自信

6-4

Two-We have…Understanding staff working conditions, and adjust their career direction, give play to their strengths, work to make them happy了解员工工作情况，适当调整她 们的职业方向，发挥他们的长处， 让他们快乐工作

Observation观察 Interview面谈 Questionnaires问卷

Incumbent diaries or logs工作日志Collected收集起来工作通过在职工作人员完成的任务来进行研究 (职务导向方法 )通过工作任职者的行为来进行研究 (行为导向的工作分析 )

在每一种方式里， 工作信息 …

6-5

Direct Observation直接观察法

Used for jobs that require manual, standardized, and short-job-cycle activities用于标准的、工作周期短的

体力劳动

Not used if job involves significant mental activity不适用于涉 及重要的脑力活动的工作

Job analysts must be trained to:观察技巧要求训练工作分

析人员

Observe relevant job behaviors观察与工作相关的行为 Be as unobtrusive as possible尽可能地避免唐突

6-6

Interviews面谈 Interviewing

job incumbents is often done in combination with observation与在职人员进行面谈常常与观察结合起来 The most widely used technique使用最广泛的技术 Allows the job analyst to talk with job incumbent使得工作 分析人员可以与在职人员进行面对面的交流 can be conducted with a:面谈可以对以下人员进 行： Single incumbent单个在职人员 Group of incumbents一组在职人员 Supervisor who is familiar with the job对了解这项工作的主 管人员进行

Interviews

A

structured set of questions is used so answers can be compared面谈将使用有结构的一系列问题，以使不同个人 和小组的答案可以进行比较

6-7

Questionnaires问卷

越短越好 使问卷使用 起来更加容易

简单

解释问卷是 用来做什么的

使用之前测试问卷

6-8

Popular Quantitative Techniques定量方法

Functional job analysis

功能工作分析Position analysis questionnaire

职位分析问卷Management position description questionnaire

管理职

位描述问卷

6-9

Position Analysis Questionnaire职位分析问卷

Information input 资料 投入 Mental processes 智力处理

PAQ Sections

职位分析问卷 的主要部分

Other job characteristics其他工 作特征 Job context工作背景

Work output 工作输出

6-10

Three-We have…Make a precise requirement member, current job description, selective give them training let them in-depth understanding of company.

要求员做一份精确、现时的工作描述，选择性给他们培训让他们深入 了解公司。 Changes in recent years have increased the need for job descriptions Need for new, creative ways to motivate and reward workers需要运用创 新的方法来激励和回报员工 Accelerated rate at which technology is changing work environments 科技加速改变工作环境 New, hiring practice and training, reduce excellent staffs loss 新的，雇佣实践和培训，减少优秀的员工流失

6-11

Four-We have…Regarding work each to each man refinement, high quality to finish their work各部门把工作细化到每个人身上，高质量的完成工作

Job title工作名称 Summary小结 Equipment设备 Environment环境 Activities活动 A job specification evolves from the job description

工作说明书从工作描述发展而来

6-12

Five-We have…

Compressed

work schedules

压缩工作时间制 Telecommuting远程办公 Job sharing职务分担 Flexible hours弹性工作时间 Weekly quantity evaluation每周量考 评 Reporting on time按时汇报工作

6-13

Six-We-have… Staff

travel

Staff

training

6-14

Seven-We have Benefits

of family-friendly arrangements:更好的平衡 工作和家庭的需求 Higher recruitment and retention rates更高的 员工雇佣和保持率 Improved morale改进的 员工士气 Lower absenteeism and tardiness较低的旷工 和延误 Higher employee productivity更高水平的 员工生产率

6-15

Humanistic care staff is times and corporate development necessary conditions人性化关心员工是时代和公司发展的必要条件

Self-directed teams have become important in the success of manufacturers worldwide自我管 理团队成为一个重 要的成分

Reengineering cannot succeed unless attention is paid to how employees’ skills are affected除非 认真关注员工如何 使用他们的技能， 否则再造难以成功