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26.齐佳音 客户关系管理辨析[期刊论文]-工业工程 2002(04)

27.Mike Hoots Customer relationship management for facility managers 2005(04)

28.Glen S Petersen Best Practices and Customer Relationship Management (CRM) 2004(01)

29.陈玉保;刘宏;段红彬 营销理论的新发展:客户关系管理(CRM)理论[期刊论文]-商业研究 2002(14)

30.Injazz J Chen;Karen Popvich Understanding Customer Relationship Management (CRM):People,processand technology 2003(05)

31.Raymond Ling;David C Yen Customer relationship management:An Analysis Framework and

Implementation Strategies 2001(03)

32.Don Peppers;Martha Rogers Is your Company Ready for one to one Marketing 1999(01)

33.丁乃鹏;段敏 客户关系管理发展综述[期刊论文]-经济经纬 2005(02)

34.Fred Pamente R Can HR as business strategist co-exist with HR as ombudsman 2004(21)

引证文献(1条)

1.王晓灵 HR部门顾客关系管理完善途径初探[期刊论文]-现代管理科学 2010(6)

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