INTERNATIONAL OPERATION MANAGEMENT

International Business, 13e (Daniels/Radebaugh/Sullivan)

Chapter 2 The Cultural Environments Facing Business

1) ________ consists of specific learned norms based on attitudes, values, and beliefs of a group of people.

A) Ethnology

B) Civilization

C) Culture

D) Doctrine

Answer: C

Diff: 1 Page Ref: 49

Skill: Concept

Objective: STUDY QUESTION 2.1: Define and explain culture, cultural group membership, and cultural diversity.

AACSB: Multicultural and Diversity

2) Which of the following is NOT true about cultural diversity?

A) Cultural diversity refers to individuals' diverse cultural memberships, such as age and ethnicity groups.

B) Companies may gain competitive advantages by bringing together people of diverse backgrounds.

C) Cultural diversity may help a company gain deeper knowledge about products and services.

D) The process of bringing people of different national cultures together is often difficult. Answer: A

Diff: 2 Page Ref: 49

Skill: Concept

Objective: STUDY QUESTION 2.1: Define and explain culture, cultural group membership, and cultural diversity.

AACSB: Multicultural and Diversity

3) Because people can be grouped in many ways, such as on the basis of nationality, ethnicity, religion, profession, and income level, ________.

A) they live in a state of cultural collision

B) the study of national cultures can tell us little about expected behaviors

C) identity crises make lives chaotic

D) people have more than one cultural group membership

Answer: D

Diff: 1 Page Ref: 49

Skill: Concept

Objective: STUDY QUESTION 2.1: Define and explain culture, cultural group membership, and cultural diversity.

AACSB: Multicultural and Diversity