酒店英语 结账退宿

酒店英语专业

Unit 6: Checking Out

酒店英语专业

Service Procedure:Greet the guest. Ask about the name and the room number.

Draw up the bill.

Ask the guest to give you the room key card.

Tell the guest the total and give the bill to the guest for checking.

Explain the items if necessary.

Bid farewell to the guest.

Ask the guest how to pay and handle making the payment.

酒店英语专业

酒店结账的常见付款方式 Cash Cheque Credit card Vip card Membership card Signing the bill

酒店英语专业

Charge [t ɑ:d ] Noun . 1. (商品和服务所需的)要价，收费 We have to make a small charge for refreshments. 我们得收取少量茶点费。 admission charges 入场费 Delivery is free of charge . 免费送货。

酒店英语专业

2. (informal) = charge account credit account Would you like to put that on your charge? 你愿意把这笔费用记在你的账上吗？ ‘Are you paying cash?’ ‘No, it'll be a charge.’ “你用现金支付吗？” “不，记账吧。”

酒店英语专业

Verb. 1. 收(费);(向…)要价

The restaurant charged £20 for dinner. 这家餐馆收了20英镑的餐费。 We won't charge you for delivery. 我们送货不收费。 They're charging £3 for the catalogue. 他们的这份商品目录收费3英镑。 He only charged me half price. 他只收我半价。

酒店英语专业

2. 把…记在账上；在某人账上记入

They charge the calls to their credit-card account. 他们用信用卡账户支付电话费。 Don't worry. I'll charge it (= pay by credit card) . 别担心，我会用信用卡付款的。

酒店英语专业

Practice 1 checking out by credit card Good morning, sir. Can I help you? Yes, I’m checking out. Could I have my bill? Certainly. May I have your name and your room number, please. George Peters, Room2796. here’s the room key card. Thank you, Mr. Peters. Just a moment, please. Thanks for waiting so long. Mr. Peters, here is your bill. The total is 1465 US dollars. That figure seems right. How will you be paying, sir? By credit card. What credit cards do you honor? There’s a 5% merchant commission you must pay if you use a credit card, but we accept American Express, Master Card, Visa and Federal Card. American Express. Here you are. Thank you, sir. If you could just sign here, please. Thanks. Here’s your card and your receipt. Thank you. We hope you’ll be staying with us again. Have a good trip!

酒店英语专业

Practice 2 checking out in cash Good morning, sir. Can I help you? Good morning. I’d like to check out. Would you please tell me your name and room number? Peter Temple in Room 1256. May I have the key card, please. Here you are. Thank you. Please wait a moment, Mr. Temple. I’ll draw up your bill for you. Here is your bill, 2829 RMB in all. Please check it. That’s right. You paid a deposit of 3000 RMB. May I have

your receipt, please? Ok. Here you are. Thank you. Here is the invoice and your change. Please check it over. It’s quite all right. Thank you. You’re welcome. We hope you have enjoyed your stay in the hotel. We hope we will have another opportunity to serve you.

酒店英语专业

Practice 3 checking out by traveler’s check Good morning, sir. How can I help you? Good morning. I’d like to settle my bill. Certainly, sir. Could you give me your room key card? Ok. Here you are. Please wait a moment, Mr. Berry. I’ll draw up your bill totals 17480 RMB. Are food and beverage included? Yes, we charged you for two room service meals and two suppers in the Chinese Restaurant. Is that right? That’s right. How would you like to pay? I’ll pay with a Traveler’s card. Traveler’s card is welcome. May I know today’s US dollars exchange rate? 709 RMB against 100 US dollars. Your passport, please. Here you are. Please sign your name here again on the traveler’s check and sign the memo. Ok. Is that all right? That’s right. Your traveler’s check is 2000 US dollars, an equivalent of 14180 RMB. How would you like to pay the rest, 300 RMB? RMB in cash. Here you are. Here is your invoice. And here is the exchange memo. Thank you. You’re welcome. Hope you enjoy your trip.

酒店英语专业

顾客结账常用表达 I’d like to pay my bill. Excuse me. We’re leaving today. I’d like to pay our bills now. Yes, my friend and I just had breakfast at the dining room, but we didn’t use any services. I’d like to pay the bill in cash/ by signing the bill/ by credit card/ with traveler’s cheque.

酒店英语专业

May I keep the baggage at hotel for several hours? All the charges for my accompanied friends will be added to my account, please. Please make up my bill to June 2nd. Would you please close my account?

酒店英语专业

业务员结账基本应对 Your name and room number, please? Four nights at 60 U.S. dollars each and here are the meals that you had at the hotel. That makes a total of 520 U.S. dollars. By the way, do you have any comments to make on our hotel?

酒店英语专业

I’m afraid we have no credit arrangement with your company, sir. You may pay by any of these credit cards, instead. Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green? How would you like to make the payment?

酒店英语专业

Here is your bill. Please check it. This figure here accounts for the room service you used.

酒店英语专业

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