3

1(a) 2 (c) 3 (b) 4 (d) 5 (d) 6 (c) 7 (a) 8 (c)

4

1D is Italian・

2D's 15 years old.

3It takes about 15 minutes・

4In 1990.

5Because he couldn't understand a single word of what the customers were saying・

6His uncle.

7Greece・

8He went for another interview last week.

9Last week.

10The dog is by the door.

Unit 3

2

(a), (b), (c), (f), (h), (i), (j), (k)

3

1responsibility

2give ・・・ a good service

3alarm call

4stack

5on-call

6time-consuming

7(heart) sink

8stress level

9case

10urgent

4

1If the phone rings after seven, she has to drop everything else to deal with urgent calls.

2She feels her stress levels rise.

3About 2,5000・

4She has meetings with other doctors in the local primary care group or bosses from the health authority・

5She has to fill in forms with each taking 20 minutes to complete.

6It is time-consuming and her heart sinks in front of the paperwork・

7It lasts two hours・

8She is on-call again and then go home with paperwork left over to complete.

11