请听第9段材料，回答第13至16 题。

13. What is the man’s trouble？

A. He lost all his data in his work.

B. He can’t find his data in the computer.

C. His computer has crashed in the middle of his work. .

14. How can the man retrieve his data ？

A. Asking for help from the company suggested by the woman.

B. Switching off his computer.

C. Changing an advanced antivirus software.

15. What does the woman suggest the man do when he’s calling the company ？

A. Try again before switching off the computer.

B. Refer to her name when speaking to Kit.

C. Mention h is computer’s name.

16.What is the company’s phone number？

A. 0238-356-789

B. 0208-346-789

C. 0208-356-739.请听第10段材料，回答17至20题。

17. What is intelligence according to this passage？

A. The ability to study well.

B. The ability to get high scores on some tests.

C. The ability to deal with life.

18. What will an intelligent person do when meeting a new situation？

A. Care more about what might happen to him.

B. Concentrate on what to do about the situation.

C. Care more about himself.

19. What will an intelligent person do if he fails？