Welcome back. 欢迎回来。

It’s nice to see you. 很高兴见到你。 Have a good day. 祝您愉快。 See you later. 回头见。

Thank you for coming. 感谢光临。

Hope to see you again. 希望再见到您。 Have a safe trip. 一路平安。

Staff: Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff : I’m fine too. Are you checking-out today? Guest: Yes, I think so. Staff : Did you enjoy your stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction Guest: Sure. I’m very pleased with everything here. Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to shama again.

It’s nice to meet you. 很高兴见到您。

My name is John Smith. 我叫约翰.史密斯。 My colleagues call me John. 我同事叫我约翰。 I am twenty years old. 我20岁。 I come from Shanghai. 我来自上海。 I am new here. 我是新来的。

Let me introduce you to John Smith. 我把你介绍给约翰.史密斯。

Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotel. Guest: How do you do? Very nice to meet you. Staff : Hope you’ll enjoy you stay here. Guest: I think I will. Staff : See you later. Guest: See you.

Excuse me. 打扰一下。

Would you please wait a moment? 请稍等好吗？ Would you mind waiting a second? 请稍等好吗？ I am sorry for the trouble. 很抱歉为您带来麻烦。 I am terribly sorry about it. 真是太抱歉了。 I do apologize. 我很抱歉。

I assure you it won’t happen again. 我向您保证以后不再发生这种事。 I didn’t mean for that to happen. 我不想出这种事的。

Guest: Excuse me. I think there is a mistake in my bill.

Staff: I’m sorry to hear that. I’ll check for you right away. Would you please wait

moment?

Guest: OK. (A moment later) Staff : I do apologize, Mr. Smith.

There is a mistake in your bill. I assure you it won’ happen again.

Guest: Well, that’s all right.

May I help you? 我能为您做些什么？ Do you need any help? 要帮忙吗？ Please take your time. 不着急。 There’s no hurry. 不着急。

If you don’t mind. 如果你不介意。

Sorry to have kept you waiting. 抱歉让您久等了。 Excuse me for interrupting. 抱歉打扰一下了。 I’ll try my best. 我将尽力而为。

Staff : Excuse me, May I help you? Guest: Yes, I’m looking for my room. Staff : May I know your room number, please? Guest: Yes, my room number is 358. Staff : Follow me. Please. I’ll show you to your room. Guest: Thank you. It’s very kind of you. Staff : It’s my pleasure to serve you. Please enjoy your stay.

Would you please have someone to come upstairs? 能否派个人上来？ What’s the trouble? 哪儿坏啦？ It’s working now. 现在好了。

What other problems do you have? 您还有什么问题吗？. Some part needs to be replaced．有个零件要换了。 Please wait for a short while. 我片刻就来。 There is another problem. 还有个问题。

If you need any other things, please let us know. 如果有任何别的需要，请通知我们。

Staff: Housekeeping．May I help you？

Guest: Yes，there seems to be something wrong with the toilet． Staff: We will send someone to repair it immediately．What’s your room number, please? Guest: Room 1287．

Staff: May I come in? Guest: Come in．

Staff: What’s the trouble?

Guest: The toilet doesn’t flush．

Staff: Let me see．Oh, it’s clogged…It’s all right now．You may try it． Guest: Yes, it’s working now．Thank you． Staff: You’re welcome．Anything else？

Guest: The water tap drips all night long．I can hardly sleep．

Staff: I’m very sorry，sir．Some part needs to be replaced．I will be back soon．

Can you tell me the contents? 您能告诉我面有什么吗？ Sorry, we can’t pay you. 对不起，我们不能赔偿您。 I am sorry to hear that, Madam. 到这我很难过，女士

Could you describe your camera in detail? 您可以详细地描述一下您的相机吗？

Could you tell me when and where you last use it? 请告诉我最后一次在什么时候什么地方使用它？

We will check there with Security. 我们会和保安部调查这件事。 We will do our best to find your camera. 我们会尽力找到您的相机。

Staff: Housekeeping．May I help you？

Guest: Yes，I’m Mary in Room 1101. I have lost my camera.

Staff: I am sorry to hear that, Madam.．Could you describe your camera in detail? I’ll keep a record.

Guest: Yes, of course. It’s a black Canon AE.

Staff: When and where did you first find your camera missing? Guest: This morning after I came back to my room. Staff: Where did you go?

Guest: I had breakfast in the breakfast in the coffee shop. Then I went to the drug store and straight back to my room.

Staff: We will check there with Security and do our best to find your camera.

Staff: Good afternoon, is that Mrs. Mary? Guest: Speaking, please.

Staff: This is Housekeeping, we have found your camera. Guest: Really? How wonderful! Where was it?

Staff: At the restaurant. Could you come down to our office at the 8th floor? Guest: Great. I’ll be right away, thanks a lot.

It’s over there. 在那里。

The elevators are straight ahead on the left. 电梯在正前方左手边。

The restroom is at the end of the hallway to the right. 洗手间在走廊尽头右手边。 The Front Desk is in front of the elevator hall. 前台在电梯间前面。 The Front Desk is at the back of the elevator hall. 前台在电梯间后面。 The stairway is around the corner over there. 楼梯在那边的转角附近。

Guest: Excuse me, where is the room 1101?

Staff: It’s over there at the back of the elevators. Guest: Could you tell me how to get to parking lot?

Staff: Please go straight along the hallway, turn right at the end of the hallway to the left.

Guest: Thank you, by the way, could you please tell me how to go to the gym? Staff: The gym is on this floor. It’s over there, can you see it? Guest: Yes, thank you for your information. Staff: You are welcome.

I’ll call the ambulance immediately. 我马上叫救护车

’m sorry I can’t buy medicines for you, sir. It’s against our hotel’s regulations. 对不起，先生，我不能帮您买药。这违反了我们酒店的规定。 My wife is fainted. 我太太晕倒了。

I have a serious headache/stomachache/toothache. 我头痛/胃痛/牙痛得厉害。 I will call for help right now. 我马上打电话求助。 Please do me a favor. 请帮我个忙。

If anything get more serious, please don’t hesitate to let me know. 如果严重的话，请尽快让我知道。

Staff: Good morning. Housekeeping, this is Lily. How may I help you? Guest: I think I may have a heart attack.

Staff: Please lie down and remain still, Mr. Brown. I will call for help right now. Please hold the line.

Guest: I’m not feeling good now. I get terrible stomachache and have loose bowels. Staff: I’m sorry to hear that. You really look so pale. What’s the matter?

Guest: Not necessary. But please do me a favor. I want you to help me buy some aspirin. Staff: I’m sorry I can’t do that, sir. It’s against our hotel’s regulations. I think it’s better to accompany you to the hospital.

Guest: Thanks. I don’t think it’s that serious. And I don’t like the disinfectant smell there. Staff: If anything get more serious, please don’t hesitate to let me know.