新编实用英语综合教程二unit 4 hotel service

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Unit | FourHotel ServiceUnit | Four

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Unit Goals:What You Should Learn to Do1. Book a hotel room and services 2. Check in / out at a hotel 3. Fill in a reservation form 4. Fill in a room reservation card

What You Should Know About1. Hotel services in the USA 2. Relative clausesUnit | Four

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ContentsTalking Face to FaceSection ⅠSection Ⅴ

Appreciating Culture TipsSection Ⅱ

Being All EarsSection Ⅲ

Section Ⅳ

Maintaining a Sharp Eye

Trying Your HandUnit | Four

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Section Ⅰ Talking Face to FaceImitating Mini-talks Acting out the TasksSpeak and Recite

Speak and Perform

Studying Business CardsFollowing Sample Dialogues Putting Language to Use

Study and Imitate

Imitate and Perform Speak and Complete Speak and Translate Speak and CommunicateUnit | Four

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SECTION I Talking Face to FaceImitating Mini-talksSpeak and Recite

1 Work in pairs. Look at the picture and recite the following mini-talks for making reservations or checking into a hotel. 1) May I book a room for three nights? Receptionist: Good evening, Peace Hotel Reservation. May I help you? Lynda: Yes, may I book two double rooms for three nights? Receptionist: Sure. Could you give me your name and telephone number, please? Lynda: It’s Lynda Miller. The telephone number is 854-1742.2) I have made a room reservation here. Jane: Good evening. I have made a room reservation here. Clerk: Let me check. Yes, there it is. A single room for one night. Jane: Yes, I’m leaving tomorrow. Clerk: Then you have to check out before 2 o’clock P.M.

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3) Would you please show me your passport? Catherine: I would like to stay in this hotel for a couple of days. Receptionist: Welcome. Would you please show me your passport? Catherine: Here you are. Receptionist: Thank you, and here is the registration form for you to fill in.

4) I’m Awfully sorry. Tom: I’d like to book a single room for two nights. Receptionist: I’m awfully sorry. We don’t have any room available now. Tom: No problem. I’ll try some other hotels nearby. Receptionist: Goodbye!5) May I pay by traveler’s check? Susan: Good morning. I would like to check out. Receptionist: All right, please show me your room card. Susan: Here you are. May I pay by traveler’s check? Receptionist: Of course. Sign your name here, please. Window on Key Words 结账离去 非常地 空闲的 旅行支票Back

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Acting out the TasksSpeak and Perform

2 Work in pairs and act out the tasks by following the above mini-talks.1 Task: You are leaving for New York next week. Make a reservation with a hotel there by telephone. 2 Task: You want to check into a hotel where you have already made a reservation. 3 Task: You come to a hotel and ask for a single room with a good view. 4 Task: You want to book a hotel room but your booking denied for the peak season. 5 Task: You want to check out of a hotel after a week’s stay there.● Refer to the Data Bank in the Workbook for more relevant expres

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Studying Hotel AdsStudy and Imitate 3 Hotels usually advertise in newspapers to attract guests. Now look at the following advertisements and try to use the information in them in your face -to-face talks.

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Following Sample DialoguesImitate and Perform 4 Read the following sample dialogues and try to perform your own tasks. 1) I Would Like to Book a Double Room Receptionist: Holiday Hotel, Reservations. May I help you? Guest: Yes. I would like to book a double room for my family. Receptionist: All right. For which dates, please? Guest: Next weekend. That is for May 18th and 19th. Receptionist: Let me check if we have a room available then. Oh, yes, we do. Guest: Good. I would like to have a non-smoking room. Receptionist: There are many non-smoking rooms available in our hotel. May I have your name, please? Guest: Charles Wilson. By the way, do you have any golf course (高尔夫 球场) nearby? Receptionist: Sorry, but we have a swimming pool, and we provide some other services. Guest: That’s fine. Shall I send you a deposit? Back Receptionist: No, you don’t have to, you may pay on arrival.Unit | Four

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2) I Have a Reservation with You Receptionist: Good evening! Welcome to Village Green Inn. What can I do for you, sir? Guest: I have a reservation with you. Receptionist: May I have your name, please? Guest: Tom Addison. Receptionist: Yes, Mr. Addison. May I have a look at your passport, please? Guest: OK, here you are. Receptionist: Would you please fill out the registration form? Guest: All right. What’s the rate for one person per night? Receptionist: $69. Guest: Do you accept traveler’s checks? Receptionist: Sure. Here is the key card to Room 4312. The bell-man (接待员) will show you the way. Guest: Thanks. I will be leaving tomorrow. When shall I check out? Receptionist: Any time before 11:00 A.M. Back Guest: All right. I’ll remember that.Unit | Four

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Putting Language to UseSpeak and Complete 5 Imagine your foreign client is coming for a business talk and you are making a reservation at a hotel for him. Complete the following conversation with the receptionist by filling in the blanks.

You: I’d like to book a single room with shower for my friend, Mr. George Smith. date Receptionist: All right. On which 1 _____, please? You: On the 20th of this month. Receptionist: How long will he be 2 _______? staying You: I’m not quite sure, but it could be about 3 _______. a week Receptionist: Then we can confirm 4 _______ from the 20th to the 27th. a room You: Fine. Ho …… 此处隐藏：7313字，全部文档内容请下载后查看。喜欢就下载吧 ……