2003年1月英语四级考试真题(8)

2003年1月英语四级考试真题

2003年1月大学英语四级(CET-4)真题试卷 8 / 20

C) Technical know-how. D) Business experience.

25. The advantage of employees having foreign language skills is that they can

________.

A) better control the whole negotiation process B) easily find new approaches to meet market needs C) fast-forward their proposals to headquarters D) easily make friends with businesspeople abroad

Passage Four

Questions 26 to 30 are based on the following passage.

ve become one in 10 citizens will go abroad. Exposed to higher service elsewhere, in large numbers. Chains such as KFC, McDonaldHut are setting a new ensure the friendliness of frontline staff. habit of telling departing morning and says, Let s be nicer, ” Cohen, director of a consulting firm.

Monopolies (垄断者) that Perry, a marketing “the revengeful (报复的) consumer.” When the government opened with Bezaq, the phone company, its international a appointments are scheduled to the half-hour. The graceless El Al is already at auction (拍卖), has retrained its employees to emphasize the in the air.” For the first time, praise outnumbers complaints on customer survey sheets.

26. It may be inferred from the passage that ________.

A) customer service in Israel is now improving B) wealthy Israeli customers are hard to please C) the tourist industry has brought chain stores to Israel D) Israeli customers prefer foreign products to domestic ones