本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Hygiene,Grooming and Etiquette

卫生、仪容仪表和礼仪知识

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Contents课程内容

Hair& Face头发&面容 Uniform制服 Finger Nails指甲 Hygiene卫生知识 Etiquette礼仪举止

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Hair& Face头发&面容(1) Male男士 Short hair男士剪短发 Sideburns short鬓角剃短 Clean hair with mousse

丝 Face shaved (no moustache/beard)男士剃须(无胡子)

头发需干净并抹上摩

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Hair& Face头发&面容(2) Female女士 Well combed& tidy hair发应梳理整齐 Long hair tied with black hairnet长发需用黑网兜轧起 Hair not covering face/eyebrows头发不得遮住脸/眉毛 Light makeup (natural color)女士化淡妆(自然色彩)头

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Uniform制服 (1)

Ironed well熨烫平整 Fit well合身 Worn properly正确着装 Jacket/Blouse/Shirt/Cuffs buttoned夹克/短衫/衬衫/衣袖钮扣扣齐 Tie/Bow tight领带/领结扣紧 Shirt/Blouse tucked in衬衫/短衫无外露 Name Badge in the right place名牌佩带正确方位 Not wearing other’s name badge不佩带他人名牌 No dangling personal jewelry on neck/wrist/locker keys from trousers头颈/手腕上不挂私人饰物/更衣箱钥匙不挂在裤上

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Uniform制服 (2) Black socks for male男士着黑色短袜 Socks cleaned短袜洁净 Wearing uniform shoes only只许穿酒店制服鞋 Shoes polished and in good condition鞋子擦亮，完好无

损 No excessive jewelry/accessories (bracelets/rings/rubber

band/string)无多余珠宝首饰佩件(手链/戒指/橡皮筋/绳子) Skin tone stockings for female女士穿着肉色长袜

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Finger Nails指甲 Short and well trimmed剪短并修剪整齐 Clean干净 Clear nail polish无色指甲油

× No nail polish for F&B staff工不得涂指甲油

餐饮部员

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Hygiene卫生知识 Take a bath/showing daily and use deodorant.

每天需沐浴 Brush your teeth after each meal.饭后刷牙 Do not use strong perfumes.不要用味道太浓的香水 Wash hands regularly after washroom use如厕后洗手

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Etiquette礼仪举止 (1)Facial Expression面部表情

Alert or observant警觉或善于观察 Smile when talking交谈时面带微笑 Greeting colleagues与同事打招 Eye contact保持目光接触

2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Etiquette礼仪举止 (2)Body Language身体语言

× Not picking ears/nose不挖耳朵/鼻孔× Not scratching hair/head不搔头× Not yawning without covering with hands掩× Not sneezing without covering with hands掩× No spitting不随地吐痰× No slouching不懒散地站，走，坐2011/9/9

打哈欠用手遮打喷嚏用手遮

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Etiquette礼仪举止 (2)Body Language身体语言

× Not putting hands in pockets不将手插在口袋

内× Not holding hands while walking走路时不互相牵手× Not dragging feet不拖着脚步走× No head lowered while walking走路时不低头× No arms crossed不交叉手臂× Not shaking legs不摇摆腿× No legs wide apart while seated坐时不将两将腿分开× Not speaking loudly in public areas不在公共区域内大声喧哗2011/9/9

本人从事酒店服务业近二十八年余及大学教学,提供数据供参阅.叶予舜礼敬

Etiquette礼仪举止 (3)Speech, Tone and Voice语音、语调与措辞

Speak slowly enough to be understood语速适中 Speak clearly and distinctly口齿清晰 Speak loud enough to be heard声音洪亮 With pleasing tone语调适中 Choose vocabulary选择合适的词汇 Free of abrasive language远离粗鲁的语言

2011/9/9