精益领导力培训的RACI

R.A.C.I.An Acronym for the key components of a tool (responsibilities chart) which is used to provide role clarity by defining the role(s) of individuals in regards to decision making and accountability within the organization

精益领导力培训的RACI

Match the Tool to the “Goal”System & Process level Authority & Decision Making Activity Level Roles & Responsibility

精益领导力培训的RACI

R.A.C.I. PURPOSE & BENEFITS

精益领导力培训的RACI

Answers the questions:

What am I accountable for? What resources do I control to get my job done? What measures will be used to evaluate my performance? Who do I need to interact with and influence to achieve the goals for which I’m accountable

精益领导力培训的RACI

2 Key Uses for R.A.C.I.Organization Design – Define the organizational structure for executing work, role clarity, and capacity/capability planningOperational Excellence – Identification and breakdown of processes and/or activities to provide a roadmap for documentation and improvements

精益领导力培训的RACI

R.A.C.I.: Definition & Guidelines

精益领导力培训的RACI

Definition & Guidelines- Execution to requirements; “The doer”. Responsible for making proposals, gathering input and providing the right data and analysis to make a sensible decision in a timely fashion. Role is to deliver specified results based on requirements.

RESPONSIBLE

I am accountable for my “R” It’s my responsibility to ensure I know and understand the requirements I can be entrepreneurial in how I deliver on my “R”, as long as the result meets the requirements (can be negotiated)

精益领导力培训的RACI

Definition & Guidelines- Defines the requirements and has the authority to commit resources to action. Defines vision, strategy, measurements, and consequence. Has the “D” (formal decision maker).

ACCOUNTABLE

Answerable for performance on some measured dimension The person who is the single point of accountability who must bring the decision to closure and commit the organization to act on it Best designated at the closest point to where the work is performed Has authority to resolve any impasse in the decision-making process Range of resources for which the individual is given decision rights and is held accountable for performance

精益领导力培训的RACI

Responsibilities can be divided or shared.

Accountability can never be divided or shared.

精益领导力培训的RACI

Definition & GuidelinesCONSULT - Collaborates and provides input as a stakeholder on defining the requirements or execution steps – “In the Loop” INFORM - Aware of the requirements and execution activities - “Keep in the Picture“

精益领导力培训的RACI

R.A.C.I.: Creating Your Matrix

精益领导力培训的RACI

Constructing the R.A.C.I. matrix (Process level)Anyone with an “R” must have standard work for their activity/task. I

Key Process:_________ Activity/steps In sequence/ order Activity/steps

R A I R

A CAnyone with an “A” must have a I C metric by which their effort will be measured. R

C I C R A C R C R

A

Activity/steps Activity/steps

C R I A

A I A

C I

精益领导力培训的RACI

Analyzing the Organization DesignVERTICAL ANALYSIS – Focus on

capacity and capabilities TOO MANY A'S LOTS OF R'S NO R'S OR A'S EMPTY SPACES EVALUATER A I C R I A I A C R C A C I R A C R R C I C I C R A A I

FUNCTIONAL ROLES

精益领导力培训的RACI

Analyzing the Organization DesignHORIZONTAL ANALYSIS – Focus on decision making and execution – defining the organizational culture FUNCTIONAL ROLES # of R’s # of A’s Lots of C’s Lots of I’sR A I C R I A I A C R C A C I R A C R R C I C I C R A A I

精益领导力培训的RACI

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“A” Clearly designated; define requirements & measurements

“R” Clearly designated; with known requirements & standard work

“C” Fewest possible; requirements known

“I” Fewest possible

精益领导力培训的RACI

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Example: Organizational Goal Planning

Identify systems: Organizational design: What are your inputs, process Do you have the gaps, and required structure and roles to fulfill output? required outputs?

R.A.C.I.:

Role clarity, goal clarity & commitment, autonomy, & feedback

Operational Excellence: Develop, refine, and improve to effectively achieve your overall goal.