初级商务英语口语讲义

Lesson One 自我介绍 （Self-Introduction）

Lesson Two Lesson Three Lesson Four Lesson Five Lesson Six Lesson Seven Lesson Eight

Lesson Nine Lesson Ten 更多了解

(Effective Question and Answer Techniques)

电话技巧

(Western telephone etiquette)

制定日程

(Setting agenda for meetings, travel and events)

安排事物

(Inviting, accepting, declining, offering, refusing)

商业用餐

(Translations on foods, showing opinions)

工作之余

(Choosing and developing topics of conversation)

工作面试

(Job interview)

办公自动化

(Office Automation)

商业会议

(At the Meeting)

Lesson One自我介绍 （Self-Introduction）

Welcoming

On behalf of …, I’m very glad to welcome you… It’s a pleasure to see you here. Welcome to…

Thank you for coming all this way.

Self Introduction

Please let me introduce myself. I’m… How do you do? My name is… May I introduce myself? I’m…

It’s a pleasure to make your acquaintance. My name is…

Third-party Introduction

It’s my pleasure to introduce you to … I’d like to introduce you to … A, let me introduce you to … A, I’d like you to meet …

A, I don’t believe you’ve ever met … This is … He’s in charge of… He looks after… He’s our … Director/Manager.

Offering

Let me get you a coffee. Would you like a coffee? Let me take your coat.

Small talk topics Travel

How’s your flight?

How do you like our city? Is this your first visit to…? Did you have a good trip? Was it easy to find here?

Weather

It’s a beautiful day, isn’t it?

I heard it’s going to rain this afternoon.

My flight was cancelled because of the heavy snow. There will be a storm tomorrow. Finally we’ve gotten a beautiful day.

I hate the summers here. There’s too much rain and it’s usually very hot. I’m a spring/summer/autumn/winter person. Cold, isn’t it? I’m freezing.

It’s lovely/sunny/warm.

It was dismal/cloudy/cold/damp/wet/stormy/windy.

Accommodation How’s your hotel?

It’s very comfortable/convenient/luxurious. The service is excellent. It’s rather noisy/dirty. The service is rather slow. The rooms are a bit cramped.

Sample Dialogue A: Welcome to ABC. I’m John Smith. I look after the accounting department here. B: Nice to meet you. My name is Susan Wong. A: Nice to meet you, Susan. How was your trip? B: Slow. It was caught in awful traffic. A: Sorry to hear that. Anyway, have you checked in? B: Yes. A: Everything OK? B: Fine. A: So how do you find our weather? B: It’s hot. When I left home, it was only ten degrees.

Lesson Two 更多了解(Effective Question and Answer Techniques)

Greetings

Good morning/afternoon/evening. How are you doing?

How’s everything going? How have you been?

What have you been up to lately?

What’s new/cooking/grilling/going on? Hi/Hey/What’s up!

Responses

I’m doing very well. Thank you. How about yourself? Okay/Not bad/All right. How are you? Great! Thanks. What about you? Couldn’t be better! You? Same ol’.

Awful. /Couldn’t be worse. Jobs

What do you do?

I’m a teacher/lawyer/nurse. (profession)

I work in finance/waste management/show business. (field of business) I’m in marketing/human resource/executive administration. (function) I work for the ABC Corporation. (employer)

I work for myself at the moment. (self-employed) I look after the children. /I’m a homemaker. I’m between jobs right now. (unemployed)

How long have you been with them? How do you like it (your job)? How’s business?

Family

Are you married?

What does your husband/wife do? Do you have any kids? How old are they?

Are they at school/at college/working? Do they still live at home?

Spare time

What do you do in the evenings/on weekends? Where do you spend your holidays? What do you do in you spare time?

Do you like movies/gardening/sport/cooking?

Origins

Where do you come from?

Where did your family come from? Where were you brought up?

How young were you when you moved to New York? Which part of China were you born in?

Sample Dialogue

A: What do you do? (question) B: I’m self-employed. (answer)

A: That’s great! I always want to do that. (comment) B: Well. It’s a very hard job too. (added information)

Lesson Three电话技巧

(making and answering phone calls, western telephone etiquette)

Answering the phone Hello!

Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you? Susan Park’s Office. Susan Park/Susan/Park.

May I know who’s calling please?

May I know what this is in reference to?

Asking to speak to someone

May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking. I’d like to speak to Dr. Smith please. This is John Green. This is John Green from ABC. Is Dr. Smith in, please? Is Susan there? Dr. Smith please.

I’m with… and I need to talk with… about… I’m representing … May I speak with…, please?

Asking someone to wait for a moment

Would you mind holding a minute while I try to find her? Could you hold on, please? Please hold on for a second. One/Just a moment, please. Hang on. I’ll get him. Just a second.

One moment, please. I’ll see if he’s in.

Asking the caller to leave a message

I’m sorry but he’s not here right now. May I take a message or would you like to call back later?

I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?

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