2013年银行招聘考试英语模拟试题二

advised that most claims are resolved within 7 days of the date when the claim is filed.

We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.

Deodre Skehan

Customer Service Department

1. Why did Ms. Waning fill out the claim form?

A. She was charged twice for the same order

B. The seller sent the wrong item

C. The item she order was damaged

D. She never received the item she ordered

2. What did Ms. Waring do before filling out the claim form?

A. She visited a bookstore

B. She canceled her payment.

C. She returned the item.

D. She called the seller

3. What is the purpose of the e-mail?

A. To explain that an investigation takes five days to complete

B. To acknowledge that the claim has been received

C. To inform Ms. Waring that her claim will likely be approved

四川中公教育地址：成都市武侯区锦绣路1号保利中心C座12楼(美领馆旁)

课程咨询电话：028-82005700 82005699

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