2013年银行招聘考试英语模拟试题二

2013年银行招聘考试英语模拟试题二

Questions 1-5 refer to the following claim form and e-mail.

Customer Claim Form

Order Number:058-9199

Date: August 15

Name: Sandra Waring Item Details:

History of Atlantis: The Lost Land [paperback] by Frank Whitman

Claim Details:

I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.

To: Sandra.waring@

From: customerservice@

Date: August 15

Dear Ms. Waring,

Your claim has been received and assigned reference number AZ10114. Please be 四川中公教育地址：成都市武侯区锦绣路1号保利中心C座12楼(美领馆旁)

课程咨询电话：028-82005700 82005699

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