uest said

没听清楚客人的话时


-Pardon me
-Would you please repeat
-I am sorry
When a guest asks you to doing something, avoid do it without any answer, always say

当客人要求你做某事时，应先回应客人


-Yes, I will be right back
-Yes, I will bring it for you

When you want to clear the guest table / plates

当你要帮客人收盘子或清理桌面时


-May I take the plate
-May I clear the table

餐饮服务应用（一）
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西餐服务用语
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The Simple Restaurant Dialogue

简单餐厅对话


Taking a Breakfast Order

Waiter: Good Morning Sir, How are you doing this Morning
Guest : Good, thank you.
Waiter: My name is Jason, I will be your waiter this Morning.
Are you ready to order?
Guest : Yes, I would like to have American breakfast.
Waiter: What kind of fresh juice or fruit would you like?
Guest: I would like some orange juice.
Waiter: How would you like your eggs, Sir?
Guest: Fried eggs, over easy.
Waiter: Would you like your eggs served with ham, bacon or sausage?
Guest: Bacon please.
Waiter: What would you like to drink
Guest: Coffee please.
Waiter: Sure, would you like to have anything else?
Guest: No thanks.
Waiter: May I repeat your order?
Guest: Yes, please
Waiter: You have ordered …
…
Guest: That all right
Waiter: Thank you Sir, I will be back soon to serve your order.

餐饮服务应用（一）
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西餐服务用语
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Taking Food Order (if the guest decides to take a la carte)


Waiter: Excuse me Madam, May I take your order?
Guest : Sure, I would like grilled beef tenderloin.
Waiter: How would you like your beef to be cooked?
Guest : Medium.
Waiter: What sauce would you like?


Guest: Red wine sauce.
Waiter: Would you like to have an appetizer?
Guest: What is your soup of the day?
Waiter: Cream of mushroom.
Guest: I would like that, please.
Waiter: Would you like to have anything else?
Guest: No thank you, that’s all.
Waiter: May I repeat your order, Madam?
Guest: Yes, please.
Waiter: You have ordered ……
Guest: That’s all right
Waiter: Thank you Madam, I will be back soon to serve your order.

餐饮服务应用（一）
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西餐服务用语
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Taking Beverage Order

Waiter: Good Evening Sir, Would you like to have some thing to drink before

you order your food?
Guest : Do you have fruit juice?
Waiter: Yes, we have freshly squeezed orange juice, watermelon juice, and

apple juice.
Guest : Watermelon juice please.
Waiter: Sure one watermelon juice, is there anything else you would like to

have?
Guest: No thank you.
Waiter: You are welcome, I’ll be right back to
serve you.


餐饮服务应用（一）
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西餐服务用语
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Taking a Reservation 1



Hostess: Good Morning, Coffee Garden, Ala