新职业英语1酒店英语--Unit 3

新职业英语

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中国劳动关系学院高等职业技术学院

Unit 3 Bell Service

1

Warming-up Reading Listening Speaking

5

Writing Project Vocabulary and Structure Listening Script

2

67 8

3 4

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Unit 3 Bell Service

Warming-up

Task 1 Match the services with their corresponding pictures.A B C

Ordering a taxiD

Booking theater ticketsE

Doing bell service

Offering tourist information

Arranging a tour bus

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Unit 3 Bell Service

Warming-up

Task 2 Write each of the words under its

corresponding picture.

trunk

tag cart

luggage

lift

lobby

lobby

luggage trunk cart tag< Back Next > Home

lift

Unit 3 Bell Service

Warming-up

concierge section? What is the main duty for each position?

Task 3 What specific positions are included in the

Position

Duty

1. hotel representative receiving guests at the airport 2. bellman

carrying luggage for guestsstanding outside the gate welcoming guests.< Back Next > Home

3.

doorman

Unit 3 Bell Service

Reading

Task 1 Try to answer the following questionsbefore you read the passage.

1. What duties does the concierge perform?

2. Do you know any special service that the concierge may provide?

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Unit 3 Bell Service

Reading

1. What duties does the concierge perform?Suggested Answers

The main duties of the concierge are doing bell service and providing information service.

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Unit 3 Bell Service

Reading

2. Do you know any special service that the concierge may provide?Suggested Answers

The concierge may give directions to tourist attractions, book plane tickets for guests, rent cars and order taxis for guests.

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Unit 3 Bell Service

Reading

ConciergeConcierge service is a common practice throughout the hotel. As many guest services have become computerized and standardized, concierge service often provides special attention a guest would not otherwise receive. Thus most star-rated hotels are stressing great importance on concierge service.1

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Unit 3 Bell Service

Reading

Concierge2

The basic duties of the concierge staff are to do

bell service and to attend to guests’ special needs which are not provided by the hotel.

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Unit 3 Bell Service

Reading

ConciergeIn doing bell service the concierge attends the guests from their first step into the hotel to the final room destination. On the guests’ arrival, the bellman carries their luggage from the car. He leaves the luggage on the lobby floor until the guests finish registering. Then the bellman accompanies the guests with the luggage to the guest room. Once inside the room, the bellman checks the facilities and cleanliness in the room. He will also explain some special features of the hotel, and show how to use certain facilities. Normally the bellman points out some selfservice items especially, for example, the minibar or the in-room safe, in case unnecessary dispute arises

when the guests check out.3< Back Next > Home

Unit 3 Bell Service

Reading

Concierge4

Besides the bell service, the concierge also providesservice. They should know the surrounding

information

community as well as the hotel very well. Usually the concierge

provides directions and information about local attractions andfacilities. Actually the concierge assists guests with a lot more tasks like making restaurant reservations, arranging for car

rentals, booking tickets to special events and assisting withvarious sightseeing arrangements.< Back Next > Home

Unit 3 Bell Service

Reading

Concierge5

As can be seen above, the concierge’s job is

playing a more and more important role in providing quality service for guests. A concierge needs to be able to do a number of tasks with great efficiency and perhaps at the same time. Thus it is a

challenging job to be a qualified concierge.

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Unit 3 Bell Service

Reading

throughout

prep. 遍及··地区；遍及··场所 ·· ·· ·· ··

e.g. Although it is a small company, it has successfully sold itsproducts throughout the world. 虽然这家公司很小，但是它成功地把它的产品推销到世界各地。

e.g. The museum is open daily throughout the year. 这个博物馆一年到头每天都开放。

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Unit 3 Bell Service

Reading

stress

v. 强调

e.g. As a teacher, he stressed the importance of a good education.作为一名教师，他强调教育的重要性。 e.g. The supervisor stressed that the bellmen must welcome the guest with a smile. 主管强调，行李员应该必须对客人笑脸相迎。

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Unit 3 Bell Service

Reading

attend to

处理

e.g. The manager needs to attend to this matter immediately.经理应该马上处理此事。 e.g. I have some urgent business to attend to. 我有一些紧急事情要处理。

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