cialties, and the special programs and so on)
　　9．When the guest finishes his dinner, and you want to know his suggestion, what would you say?
　　（I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.）
　　10．If the guest wants to have something which your restaurant doesn't have, what would you say to him?
　　(Sorry sir. This is not available in our restaurant. But can I suggest some ...?)
　　
　　（三）西餐宴会创意摆台
　　1．After the guest pays the bill, and you want to express your good wishes, what would you say?
　　(Thank you for your having chosen our restaurant and have a good time staying in our hotel.)
　　2．If the guest wants to know the business hours for breakfast, what would you say?
　　(The breakfast is served from 6:00 am to 10:00 am)
　　3．If you learned that the guest would leave the hotel very early next morning. What suggestion would you give him?
　　(I would suggest him to have his bills paid in the night in case there is hurry in the morning.)
　　4．What would you say to someone who walks into your restaurant for a meal?
　　(Welcome to our restaurant. Do you have a reservation?)
　　5．When the guest orders the beefsteak, what do you have to pay attention to?
　　(How would the guest like it done: well done or rare.)
　　6．If you find that the guest leaves the restaurant without paying his bill, what would you do?
　　(I would go and politely tell him that he has forgotten to pay his bill.)
　　7．If the guest comes to the Western Restaurant for Chinese food, what would you do?
　　(I would say sorry to him and tell him where to go to have Chinese food.)
　　8．If the restaurant is full when the guest comes, what would you say to the guest?
　　(I would say "we are very sorry, but there is no seat available at the moment. Could you please just wait for a moment?")
　　9．If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?
　　(I would go to him and politely tell him that this is a non-smoking area and ask him to smoke in the smoking area.)
　　10．While you are on duty, what would you say if the guest invites you to a drink?
　　(I would tell h
im that I am working. So I'm not supposed to accept the guest's invitation. But I would thank him all the same.)

??

??

??

??