19. Sorry, madam. The laundry has got things missed up. Which one is yours? 很报歉，夫人。洗衣房把衣服搞乱了。哪一件是您的?

20. Your laundry is back, madam. 小姐，您的衣服送来了。

You’d better check your laundry. 您最好查看一下洗好的衣服。