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目录

项目名称：**小区物业管理服务...............................................................................................................- 1 - 报价部分. (4)

商务部分 (12)

技术部分 (24)

第一章管理服务的整体设想与策划·······································································································- 26 -

一、项目调研···································································································································- 26 -

二、管理目标——构建“文化社区”···································································································- 26 -

三、**小区管理模式·························································································································- 27 -

四、拟采取的管理服务措施·············································································································- 28 - 第二章管理机构设置和规章制度···········································································································- 32 -

一、机构设置、组织框图、工作流程、管理机制等········································································- 32 -

二、管理规章制度、岗位工作标准、考核办法、落实措施及小区近期目标和远期目标··················- 37 -

三、物业用房、办公设备、设施利用、经营及折旧方案·································································- 39 - 第三章管理人员的配备和管理·······································································································- 42 -

一、人员配备及培训计划和内容·····································································································- 42 -

二、人员录用、考核标准及奖惩淘汰机制·······················································································- 43 -

三、人员上岗仪表、行为、态度标准······························································································- 44 - 第四章企业创优规划和具体实施方案····································································································- 46 -

一、争创“物业管理优秀住宅小区”的可行性方案·············································································- 46 -

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