不仅仅是来商店买东西的人。作者认为，当顾客推起一辆购物车时，所有 的事情就抛之脑后了。他们不会算计一件商品值多少钱，他们忘了自己来商店要买什么，他们甚至忘记要为商品付钱，他们不知道东西买够没有就去收银台排队结 账，当收银员开始扫顾客的商品时，顾客又会跑回去拿很多商品回来，更需要收银员提醒付钱，但这都是作者作为收银员所应忍受的，因为“顾客是上帝”，这是作 者不敢忘记也是从这次经历中学到的事情。

这篇文章基本上没有生僻的词汇，以叙述为主。但是其中有几个短语需要关注：grocery store意为“杂货店”；ring up意为“用收银机记录收入的钱，收银机扫条形码”；credit card意为“信用卡”。理解了这些词，对听力的整体理解会有提升。

Passage 2

The speech delivery style of Europeans and Asians tends to be very formal.Speakers of these cultures often read oral presentations from carefully retain manual scripts. On the other hand, American speakers are generally more informal relative to speakers and other cultures. American audiences prefernatural, spontaneous delivery that conveys a lively sense of communication. They don’t relay well to speakers who read from a manual script. If you use an outline of your ideas instead of a prepare text, your speech will not only sound more natural, but you will also be able to establish better relationship with your listeners and keep their attention. The language and style you use when making an oral presentation should not be the same as the language in style you use when writing. Well retain information, that is meant to be read, does not work aswell when it is heard. It is, therefore, important for you to adapt retain texts or outlines for presentations. Good speakers are much more informal when speaking than when writing. They also use their own words and develop their own speaking styles. Whenever possible, they use short words. Listeners are appreciated when speakers use simple, everyday words in a presentation. One advantage is that it is much easier for speakers to pronounce short words correctly. Another is that long and sophisticated vocabulary choices make listening more difficult.

Question 30 to 32

30. What does the speaker say American audiences prefer?

答案：D. A natural and spontaneous style of speech.

31. What should one pay attention to when making an oral presentation?

答案： B. Differences in style between writing and speaking.

32. What does the speaker focus on in the talk?

答案：A. The key to becoming a good speaker.

点评：本篇文章重点分析了成为一名优秀的演讲者的关键因素。欧洲人和亚洲人的演讲风格往往是趋于比较正式的，而美国人的演讲风格是自然、自发、生动地传递 表达信息，这也