chapter 1 Introduction to Management and Organizations

tenth edition

STEPHEN P. ROBBINS

MARY COULTER

Chapter

1Feiyan.Sun cr 2012

Introduction to Management and Organizations

引例： 蒋华是某新华书店邮购部经理。该邮购部每 天要处理大量的邮购业务，在一般情况下，登记 订单、按单备货、发送货物等都是由部门中的业 务人员承担的。但在前一段时间里，接连发生了 多起A要的书发给B了，B要的书却发给了A之类的 事，引起了顾客极大的不满。今天又有一大批书 要发送，蒋华不想让这种事情再次发生。 蒋华应该亲自核对这批书，还是仍由业务员 们来处理？ 他应该管什么？1–2

讨论：

Feiyan.Sun cr 2012

LEARNING OUTLINEFollow this Learning Outline as you read and study this chapter.Who Are Managers? What Is Management? What Do Managers Do? What Is An Organization?

Why Study Management?

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Who Are Managers? Manager Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.

通过协调和监督其他人的活动达到组织 目标。

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Classifying Managers First-line Managers 基层管理者 Individuals who manage the work of nonmanagerial employees. 管理着非管理雇员所从事的工作，即生产产品和提 供服务 Middle Managers 中层管理者 Individuals who manage the work of first-line managers. 管理着基层管理者Feiyan.Sun cr 2012 1–5

Top Managers 高层管理者 Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. 承担着制定广泛的组织决策、为整个组织制定 计划和目标的责任。

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Exhibit 1–2 Managerial Levels

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LEARNING OUTLINEFollow this Learning Outline as you read and study this chapter.Who Are Managers? What Is Management? What Do Managers Do? What Is An Organization?

Why Study Management?

Feiyan.Sun cr 2012

1–8

What Is Management? Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. 管理通过协调和监督他人活动，有效率和有效 果地完成工作。

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Managerial Concerns Efficiency 效率 “Doing

things right”

– Getting the most output for

the least inputs Effectiveness 效果 “Doing

the right things”

– Attaining organizational goalsFeiyan.Sun cr 2012 1–10

Exhibit 1–3 Effectiveness and Efficiency in Management

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LEARNING OUTLINEFollow this Learning Outline as you read and study this chapter.Who Are Managers? What Is Management? What Do Managers Do? What Is An Organization?

Why Study Management?

Feiyan.Sun cr 2012

1–12

What Do Managers Do?Three approach Function—法约尔

(职能)

Roles—明茨伯格(角色) Skills—卡茨(技能)

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Functional Approach(Henri Fayol) 管理职能 Planning 计划 Defining

goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities. 划协调活动的过程

定义目标，制定战略以获取目标，以及制定计

Organizing 组织 Arranging

and structuring work to accomplish organizational goals.1–14

安排工作以实现组织目标Feiyan.Sun cr 2012

Leading 领导 Working

with and through people to accomplish goals.

和别人一起或者通过别人去完成组织目标

Controlling 控制 Monitoring,

comparing, and correcting work.

监控、比较、纠正的过程

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Exhibit 1–4 Management Functions

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