be told “well done” regularly. Older employees and women need the most reassurance, according

to psychologist Averil Leimon. She said that words of praise did more than creating a pleasant

place to work — they could even promote profits.

1、The survey indicates that politeness could save businesses a huge amount of money every

year because _________.

A、politeness makes employees expect pay rise

B、politeness is less likely to make staff work harder

C、politeness helps employers find proper employees

D、politeness helps employers reduce the cost of staff employment

2、Workers doing well but not getting thanks from their bosses will probably _________.

A、leave for jobs elsewhere

B、work harder to get praise from their bosses

C、exert themselves in their work to get pay rise

D、work harder to get encouragement from their bosses

3、According to the survey, _________ of the employees believed they were praised as much

as expected.

A、25% B、30% C、40% D、75%

4、The survey shows that those who do not pay much attention to praise are __________.

A、staff from Scotland B、workers in North-East

C、older and women employees D、employees of blue-collar and physical jobs

5、It can be conclude from the passage that __________.

A、blue-collar employees are expecting more pay rise

B、pleasant workplace could promote business profits

C、pay rise is an important motivation for manual workers

D、words of praise could possibly increase business profits

Passage Six

A gray sweater hung limply （无生气地）on Tommy s empty desk, a reminder of the

miserable boy who had just followed his classmates from out third-grade room. Soon Tommy s

parents, who had recently separated, would arrive for a conference on his failing schoolwork and

troublesome behaviors. Neither parent knew that I had arranged for the other to come.

Tommy, an only child, had always been happy, cooperative and an excellent student. How

could I convince his parents that his recent failing grades represented a broken-hearted child s

reaction to the separation and coming divorce of the two he so dearly loved?

Tommy s mother entered and took one of the chairs I had placed near my desk. Soon the

father arrived. Good! At least they were concerned enough to be prompt. A look of surprise and

impatience passed between them, and then they pointedly ignored each other.

As I gave a detailed account of Tommy s behavior and schoolwork, I prayed for the right

words to bring these two together, to help them see what they were doing to their son. But

somehow the words wouldn t come.

Then I found a crumpled（揉成一团的）tear-stained sheet stuffed in the back of Tommy s

desk. Silently I smoothed it out and gave it to Tommy s mother. She read it and then without a

word handed it to he husband. He frowned. Then his face softened. He studied the scrawled words

for a long time.

At last he folded the paper carefully, placed it in his pocket, and reached for his wife s

outstretched hand. She wiped the tears from her eyes and smiled up at him. Tears welled up in my

eyes, but neither seemed to notice. He helped her with her coat and they left together.