酒店专业术语缩写

ACRONYM LISTING

Joining a new company can be like sitting in a new country and not understanding the local language.

So, to make your first few weeks easier below are some of the common acronyms that we use at InterContinental Hotels Group. We have listed these alphabetically as well as under each function to make this document as easy as possible to use.

We really only have one rule when using acronyms. This is that for all external correspondence acronyms are not used and we never abbreviate our brands.

酒店专业术语缩写

HIRO

IBP

Holiday Inn Rate Optimiser. The revenue maximisation or yield management system whereby information about guest demand for a particular hotel is compiled and analysed on a hotel by hotel basis and is then used to suggest rates for rooms based on this analysis. It is a highly automated system which assists individual hotels in their management of rates based on patterns and statistical insights derived from the hotel's operating history. Integrated Business Plan Forms integral part of budget process and used to track actual sales compared to budget and forecast. Also contains rolling forecast for next 12 months. Income Generating Unit. Used in financial accounting to aggregate hotels into homogeneous groupings. Internal Control Questionnaire (for a self audit – Finance Department) Letter of Intent Manager’s Monthly Report Market Penet

ration Index Calculated by dividing the hotel’s actual market share by fair market share. Pay 2 Produce Revenue Per Available Room Calculated by dividing the hotel’s rooms revenue by the number of rooms available. Rev Par will equal the hotel’s average room rate when occupancy is 100%. Revenue Generation Index Calculated by dividing the hotel’s Rev Par by the total Rev Par of your hotel’s direct competitors. Return on Capital Employed, calculated as operating profit before exceptional items divided by net operating assets, less revaluation reserve but adding back written off goodwill. Total spend per available room – a better measure of total revenue in the hotel than RevPAR as it incorporates the performance of non-room revenue generating activities as part of the overall picture. Travel Agent Commission Programme. The programme that stipulates how much a travel agent is paid by our hotels for taking a booking. Independent internet sites who provide a click-through link to an IHG owned website and receive a commission when a booking is made. The percentage of offered calls in a CRO that actually turn into bookings. Central Reservations Office Central Reservation System. Holidex Plus being rolled out globally replacing Holidex and Global II Electronic Commission Services. The group that manages our outsourcing partner and internal systems which make sure travel agent commissions are paid by our hotels (the TACP programme). The EMEA Central Reservations Office (call centre) located in Amsterdam. Internet Distribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity, Expedia) Market Area Central Reservations Office The system by which all reservations for properties in a given market are

IGU ICQ LOI MMR MPI

P2P RevPAR

RGI

ROCE

SpendPAR

TACP Reservations Affiliates Confirmation CRO CRS ECS

EMERO IDS MACRO

酒店专业术语缩写

forwarded to a dedicated, specially trained team based in one of our central reservations offices. A fee is levied on the hotel based on the volume of calls handled. Net RevCo VCRO Net revenue per call offered. A key efficiency measure for the CRO which measures the amount of money generated per call through to the CRO. Virtual Central Reservations Office A tool for hotels to divert their in-house after office hours reservation calls to the nearest CRO.

Management Acronyms and tools ANZSP Australia, New Zealand and South Pacific COO Chief Operating Officer CSS Central Shared Services EMEA Europe, Middle East and Africa ESPS Employee Satisfaction Tracking System FIS GSS GSTS HMA Franchise Information System. Guest Satisfaction Index (the key measure within GSTS) Guest Satisfaction Tracking System Hotel management agreement. The agreement under which the owner of a hotel contracts out the operation of the asset. Sometimes called an OMA. Hotel Management Group The marketing programme of key product and service standards to differentiate the InterContinental brand. Overall Satisfaction Index. Personnel Action Form

Property Management System Quality Evaluation System A tool used to measure the consistency of compliance of our hotels and resorts to product and service standards relevant to hotel brand. Regional Director of Sales Regional General Manager Regional Major Expenditure Committee Standard Operating Procedures Third Party Intermediary – Third party Companies such as “WotIf” and “Need it Now” that sell our room inventory on line. Total Quality Management Workplace, Health and Safety Occupational, Health and Safety The pay to join sub-programme of Priority Club Rewards, offering a higher level benefits in the InterContinental Hotels and Resorts brand only plus high level PCR membership. Business Alignment Team Forecast Branded Consumer Experience The percentage of PCR points that are expected to go un-redeemed, as estimated by an actuarial model. Conference and Incentive

HMG ICONS OSI PAF PMS QES

RDOS RGM RMEC SOP’s TPI TQM WH&S OH&S Sales Acronyms Ambassador

BAT Forecast BCE Breakage C&I

酒店专业术语缩写

The two sales segments relating to conference and incentive group travel. Competitive Set Franchisee Franchisor GM defined local hotels (usually four or five) with which a particular hotel competes. An operator who uses a brand under licence from the brand owner. The brand owner who licences brands for use by other operators.

GBS

Global Brand Services (1 of 8 business units). Responsible for the delivery of brand services such as reservations offices globally, and the definition of those brand standards that apply globally. General Sales Agent Global Sales Support. Holiday Hospitality Franchising Inc. Individual Business Travellers Key Negotiated Rate Local Negotiated Rate Lowest Internet Rate Guarantee. Priority Club Rewards Pay for Performance. The collective name for all revenue generation programmes not covered by a franchisee's reservations or marketing assessments. These include VCRO, MACRO and Affiliate marketing. Property Improvement Plan. A detailed review of a hotel property assessing what improvements/investments are required for the property to meet brand standards. Priority Privilege Redeemed Point Cost. The estimated cost to the PCR fund of redeeming one of the outstanding points awarded to PCR members. Based on the estmated % of points that will be redeemed plus the current amount of money paid to hotels or third parties for redemptions. Priority Sales Campaign Request for Pricing

GSA GSS HHFI IBT KNR LNR LIRG PCR PFP

PIP

PP RPC

PSC RFP

SRDT Sales and Revenue Diagnostic Tool. SSP Strategic Sales Path Human Resource Acronyms EEO Equal Employment Opportunities EOWA Equal Opportunity Woman Agency (Australia Only) KPO Key Performance Objectives LTO Labour Turn Over MTD Manager, Talent Development MTM Manager, Talent Management PDP Performance Development Plan PDR Performance Development Review STI Short Term Incentive

酒店专业术语缩写

ACRONYM LISTING – Alphabetical

酒店专业术语缩写

EEO EMEA EMERO EOWA ESPS FAM

are paid by our hotels (the TACP programme). Equal Employment Opportunities Europe, Middle East and Africa The EMEA Central Reservations Office (call centre) located in Amsterdam. Equal Opportunity Woman Agency (Australia Only) Employee Satisfaction Tracking System Finance and Asset Management (1 of 8 business units). Responsible for corporate management reporting, external financial reporting, Tax, Treasury, IR capital and project appraisals. Franchise Information System. The percentage of change in revenue that flows through to profit against last year or budget. GOP is usually used as the profit measure. Also known as drop through. An operator who uses a brand under licence from the brand owner. The brand owner who licences brands for use by other operators.

FIS Flow-through

Franchisee Franchisor

GBS

Global Brand Services (1 of 8 business units). Responsible for the delivery of brand services such as reservations offices g

lobally, and the definition of those brand standards that apply globally. Global Distribution System Gross Operating Profit before fixed costs and overheads, i.e. before management fees, rent/lease expense, tax, insurance, interest, depreciation, amortisation, gain/loss on sale of property. Gross operating Profit per available room. (revenue after variable costs) Gross Rooms Revenue. General Sales Agent Global Sales Support. Guest Satisfaction Index (the key measure within GSTS) Guest Satisfaction Tracking System Holiday Hospitality Franchising Inc. Holiday Inn Rate Optimiser. The revenue maximisation or yield management system whereby information about guest demand for a particular hotel is compiled and analysed on a hotel by hotel basis and is then used to suggest rates for rooms based on this analysis. It is a highly automated system which assists individual hotels in their management of rates based on patterns and statistical insights derived from the hotel's operating history. Hotel management agreement. The agreement under which the owner of a hotel contracts out the operation of the asset. Sometimes called an OMA. Hotel Management Group Integrated Business Plan Forms integral part of budget process and used to track actual sales compared to budget and forecast. Also contains rolling forecast for next 12 months. Individual Business Travellers Internal Control Questionnaire (for a self audit – Finance Department)

GDS GOP

GOPAR GRR GSA GSS GSS GSTS HHFI HIRO

HMA HMG IBP

IBT ICQ

酒店专业术语缩写

ICONS IDS IGU ITS KNR KPO LNR LIRG LOI LTO MACRO

The marketing programme of key product and service standards to differentiate the InterContinental brand. Internet Distribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity, Expedia) Income Generating Unit. Used in financial accounting to aggregate hotels into homogeneous groupings. Integrated Technology Solution. Key Negotiated Rate Key Performance Objectives Local Negotiated Rate Lowest Internet Rate Guarantee. Letter of Intent Labour Turn Over Market Area Central Reservations Office The system by which all reservations for properties in a given market are forwarded to a dedicated, specially trained team based in one of our central reservations offices. A fee is levied on the hotel based on the volume of calls handled. Manager’s Monthly Report Market Penetration Index Calculated by dividing the hotel’s actual market share by fair market share. Manager, Talent Development Manager, Talent Management Net revenue per call offered. A key efficiency measure for the CRO which measures the amount of money generated per call through to the CRO. Overall Satisfaction Index. Pay 2 Produce Personnel Action Form Priority Club Rewards Performance Development Plan Performance Development Review Pay for Performance. The collective name for all revenue generation programmes not covered by a franchisee's reservations or marketing assessments. These include VCRO, MACRO and Affiliate marketing. Property Man

agement System Property Improvement Plan. A detailed review of a hotel property assessing what improvements/investments are required for the property to meet brand standards. Priority Privilege Priority Sales Campaign Quality Evaluation System A tool used to measure the consistency of compliance of our hotels and resorts to product and service standards relevant to hotel brand. Regional Director of Sales Revenue Per Available Room Calculated by dividing the hotel’s rooms revenue by the number of rooms available. Rev Par will equal the hotel’s average room rate when occupancy is 100%. Request for Pricing

MMR MPI MTD MTM Net RevCo OSI P2P PAF PCR PDP PDR PFP

PMS PIP

PP PSC QES

RDOS RevPAR

RFP

酒店专业术语缩写

RGI

RGM RMEC ROCE

Revenue Generation Index Calculated by dividing the hotel’s Rev Par by the total Rev Par of your hotel’s direct competitors. Regional General Manager Regional Major Expenditure Committee Return on Capital Employed, calculated as operating profit before exceptional items divided by net operating assets, less revaluation reserve but adding back written off goodwill. Redeemed Point Cost. The estimated cost to the PCR fund of redeeming one of the outstanding points awarded to PCR members. Based on the estmated % of points that will be redeemed plus the current amount of money paid to hotels or third parties for redemptions. Standard Operating Procedures Total spend per available room – a better measure of total revenue in the hotel than RevPAR as it incorporates the performance of non-room revenue generating activities as part of the overall picture. Sales and Revenue Diagnostic Tool. Strategic Sales Path Short Term Incentive Travel Agent Commission Programme. The programme that stipulates how much a travel agent is paid by our hotels for taking a booking. Third Party Intermediary – Third party Companies such as “WotIf” and “Need it Now” that sell our room inventory on line. Total Quality Management Virtual Central Reservations Office A tool for hotels to divert their in-house after office hours reservation calls to the nearest CRO. Workplace, Health and Safety Occupational, Health and Safety

RPC

SOP’s SpendPAR

SRDT SSP STI TACP TPI TQM VCRO

WH&S OH&S